Accor Job - 31528760 | CareerArc
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Company: Accor
Location: Lake Louise, AB, Canada
Career Level: Mid-Senior Level
Industries: Hospitality, Travel, Leisure


Marketing Manager

The Marketing Manager is part of an important role within the Sales & Marketing team. Under the leadership of the Director of Sales & Marketing and collaborating with the PR and Content Manager, key responsibilities will include planning, creating, executing and supporting the hotel, western mountain region and corporate in all marketing efforts, with the goal of increasing customer loyalty and destination awareness. This role will specialize in digital marketing in supporting the hotels key revenue streams by implementing strategies to increase web traffic and conversion. Oher responsibilities include all in-house marketing creation and support to ensure brand consistency and messaging within the hotel.

Hotel Overview:

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:
Reporting to the Director of Sales & Marketing responsibilities and essential job functions include but are not limited to the following:

  • Plans, coordinates & executes key marketing campaigns
  • Prepares marketing reports and presentations by collecting, analysing and summarizing data and visuals

  • Strategically prepares and executes media buys for digital and print working with key partners and suppliers

  • Oversees and implements web optimization (SEO) on our website / microsites

  • Produces copy for websites and collateral (ad copy, creative writing)

  • Manages and maintains leisure/transient room packages and offers on website and microsites

  • Oversee and implements all hotel and corporate email marketing elements

  • Develops and executes monthly property E-Newsletters via Responsys email blasts

  • Works with Content Marketing Manager to develop monthly, quarterly and annual social media content calendar

  • Participates in hotel events, festivals and seasonal activities to maximize social media and content generation opportunities

  • Promotes and adheres to Fairmont Brand Standards through numerous graphic design projects

  • Designs and creates campaign collateral (print ads, digital display ads, rack cards) and oversees the production and distribution of literature and collateral

  • Responsible for all guest facing pieces of collateral and signage – including the digital signage system and in-room guest entertainment system

  • Develops in-house communications and collateral: elevator posters, guest room channels, resort guides etc

  • Provides marketing support to the group sales and tour/travel trade teams, special events and Wellness

  • Ensure a clean and safe working environment, and actively participate in health and safety initiatives

  • Adhere to all hotel environmental policies and initiatives

  • Carry out any other tasks as assigned



  • Marketing, Graphic Design, Communications, Digital/Online Marketing post-secondary education

  • Previous hotel and/or tourism marketing experience an asset

  • Excellent knowledge and proficiency of Microsoft Office (Outlook, Word, Excel, PowerPoint)

  • Previous Graphic Design education, experience and expertise using Adobe Creative Suite (InDesign, Photoshop, Illustrator), portfolio samples will be requested

  • Googles Analytics certification required

  • Experience with SEO strategies and PPC campaigns

  • Experience with digital display (desktop & mobile) prospective and remarketing campaigns

  • Passion for Social Media Marketing and Online Guest Relations

  • Previous experience with email campaign and database management

  • Articulate, self-motivated, energetic team-player

  • Knowledge of digital/online programming, rendering, and execution

  • Knowledge of commercial printing processes and techniques

  • Management of third party vendors and suppliers

  • Project management expertise

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Visa Requirements: Applicants must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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