Support collectors in day to day duties such as credit card processing, invoice entry/review in customer portals and obtaining information such as invoices, packing slips and proof of deliveries.
Communicate professionally, both written and verbal
Effectively manage a high volume of email communication and phone contact
Have strong working knowledge of customer billing platforms and Thermo Fisher Scientific internal systems that allow problem identification and solution
Proficiency in key Excel functions that will drive collection efficiencies with our customers
Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
Use business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
Drive accountability by escalating delinquency issues within the customer and Thermo Fisher Scientific organizations
Ability to react to and effectively manage changes in priorities based on business need
Formulate a course of action to consistently accomplish or outperform established goals
Recognize and escalate changes in customer behavior that indicates increased risk of delinquency or default
Ability to work with minimal supervision; following guidelines and company policy
Support development and implementation of on-boarding content for new team members
Use Practical Process Improvement techniques to identify and solution problem root cause
Mentor and support other team members
Perform other duties as required to support customers, sales and other areas of the organization
Bachelor's degree in a business field preferred.
Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
Possesses a high degree of integrity
Administrative, collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
Ability to work effectively with other team members in an open environment
Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
Non-Negotiable Hiring Criteria:
High School Diploma
5+ years of experience in administration, collections and/or business or an equivalent combination of education and experience.
Administrative duties, business to business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
Excellent written and verbal skills that allow effective communication via both phone and email
Operates with a high degree of integrity, works well in a team environment.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
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