Adecco Creative & Marketing has an AMAZING opportunity to work for an ICONIC Luxary Fashion Brand!!
Summary: Reporting to the Sr. Manager of Customer Care, the Customer Service/Call Center Representative is responsible for handling and assisting all customers with any customer service related need, furnishing product and order information for customers, and providing assistance with placing and organizing online orders for internet customers.
Essential Duties and Responsibilities: Maintain product knowledge binders with accurate and up to date product information Accuracy in order processing and tracking Arranging customer repairs Handling customer concerns, inquiries and complaints. Process customer orders and furnish order confirmations Order tracking Provide top-notch customer service through phone and email Respond to customer inquiries Arrange and execute customer repairs through the necessary outlets Identify and escalate customer issues when necessary Problem solve customer issues Handle and resolve customer complaints, issues, needs, etc. Provide customers with product and service information
Skills and Abilities Required: Must be able to communicate clearly on the telephone Ability to operate a computer as well as maneuver relevant software programs including Microsoft Office Must be proficient in excel and with databases Strong problem solving skills Excellent organizational skills Ability to work in a team environment Excellent verbal and written communication and interpersonal skills Proven ability to multitask & prioritize in a fast paced environment. Flexible schedule- ability to work weekends Understanding of the web as a shopping and information medium
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
on company website