Adecco Search is extremely excited to be a part of history, and we hope you will be too. I'm reaching out regarding a direct hire, full-time, remote (work from home) Customer Service Representative III position that is dedicated to responding to inquiries resulting from COVID-19 vaccination scheduling questionaries & communications.
This position pays $21.05/hr* total, which includes a base hourly wage of $16.50/hr + a $4.55/hr Health & Welfare surplus, up to 40 working hours. Time and a half for hours over 40 are paid out at $24.75/hr and does not include the Health & Welfare surplus. The position also offers over 15 different set shift schedules, ranging from 8a-12a, Monday-Sunday. Each shift will be 8 hours and will have a five-day work week with two consecutive days off. Some shifts include weekends. You will have the opportunity to select your shift preference!
Adecco is working exclusively on behalf of StarTek, a global leader in providing new-age customer service experience solutions. In this role, you will answer incoming calls from the public related to COVID-19 vaccination scheduling. This position may also require making outgoing calls to follow up on vaccination questions as well.
We are seeking individuals that: Are 18+ years of age Are eligible for employment in the United States Are able to work remotely in a quiet and professional workspace Own a personal laptop or desktop computer (that is NOT a Google Chromebook) Have a fast and reliable high-speed internet connection And enjoy a fast-paced, customer service-orientated work environment
In this position you will: Be required to evaluate the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine appointment. Transfer/refer caller to appropriate entities according to the established guidelines. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Maintain a current understanding of CDC information on regulations, policies, and procedures in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner. Adhere to the Privacy Act as it relates to the confidentiality of information provided by callers. Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers) Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Escalate calls or issues to the appropriate designated staff for resolution, as needed. Track and document all inquiries using the applicable systems. Facilitate translation services for non-English speaking callers according to outlined procedures. Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs and systems. Meet quality assurance (QA) and other key performance metrics. Report problems that occur and assist with the resolution. Utilize databases and written materials to look up and provide information to telephone inquiries Respond to telephone inquiries within the set departmental staffing and time parameters
Due to the increased urgency in vaccination rollout throughout the US, guided by the CDC, this is an immediate, long-term need for StarTek. Because of this rapid expansion, we are following the below process to determine eligibility & onboard top talent into this role: An interactive & pre-screen completion by MYA, an AI Recruiter via text message or web link. Once complete, you'll receive an email & text message (if opted in) by a local Adecco Recruiter regarding virtual onboarding options You will receive a new hire packet and paperwork to complete via Human Resources at StarTek to complete prior to your first day You will successfully begin employment remotely with StarTek and take part in a 6-day training period to learn the day-to-day of the position. The trainings will run from Monday – Friday, 9:30a-6p EST or from 11:30a-8p EST.
Equal Opportunity Employer/Veterans/Disabled
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