Arkansas Children's Job - 40231360 | CareerArc
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Company: Arkansas Children's
Location: Little Rock, AR
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.

Work Shift:

Day Shift

Time Type:

Full time

Department:

CC015020 Ent Clinic Summary: Responsible for the first impression of Arkansas Children's Ambulatory Care Services; Performs functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information. Required Education: Recommended Education: Required Work Experience: Recommended Work Experience: Required Certifications: Recommended Certifications: Description

PRIMARY DUTIES AND RESPONSIBILITIES

1. Schedules patients for outpatient appointments

  • Schedules all patient appointments per protocols and ensures referrals are obtained
  • Meets or exceeds expected productivity and accuracy standards for call answer rate, workflows and other metrics
  • Coordinates ancillary services with clinic appointment when applicable
  • Able to schedule in 1 or more Center (in addition to Home Center) as demonstrated by floating

2. Register patients for outpatient visits

  • Greets and engages patients, families and visitors in order to provide a positive first impression
  • Completes registration and discharge activities per protocols, including co-payment collection, MyChart activation, insurance verification, etc.
  • Completes discharge scheduling per protocol and actively engages patient/families to ensure follow up appointments and tests are scheduled appropriately
  • Meets or exceeds expected productivity and accuracy standards for check-in time, work-queue resolution and other metrics
  • Able to register in 1 or more Center (in addition to Home Center) as demonstrated by floating

3. Patient Experience

  • Uses strategies such as AIDET, LAST, STAR to provide excellent customer service consistent with the Arkansas Children's behavioral guidelines
  • Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care
  • Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey

4. Additional Duties

  • Seeks opportunities to acquire additional skills and/or assist others upon completion of daily duties

EDUCATION REQUIREMENTS

  • Required - High school diploma or general education degree (GED) (College hours and/or degree preferred)
  • Preferred - Certificate from college program or technical school - Field of Study: Healthcare
  • Preferred - Associate's degree or equivalent from two-year college program or technical school or nursing diploma - Field of Study: Healthcare
  • Preferred - Bachelor's degree from four-year college or university - Field of Study: Healthcare

EXPERIENCE REQUIREMENTS

  • Required - 1 years total experience required, which includes 1 year of Customer Service experience
  • Preferred - 1 years Medical Office Setting, Medical Billing, Medical Coding, Call Center experience preferred

CERTIFICATION / LICENSE / REGISTRY REQUIREMENTS

  • This position has no Certification/License/Registry requirements

SKILL REQUIREMENTS

  • Required - Customer Service Experience
  • Required - Ability to problem solve, organize and prioritize multiple tasks
  • Required - Ability to work independently
  • Required - Basic computer skills
  • Preferred - Spanish speaking

PHYSICAL REQUIREMENTS

  • Lifting/Pushing/Pulling Weight Up to 35 pounds
  • Noise Level Noise Level
  • Physical Activity Reach with hands and arms
  • Physical Activity Sit
  • Physical Activity Stand
  • Physical Activity Stoop, kneel, crouch, crawl, twist, or bend
  • Physical Activity Talk or hear
  • Physical Activity Use hands to touch, handle, or feel
  • Physical Activity Walk
  • Physical Environment Inside Office Environment / conditions
  • Safety Sensitivity This position has been designated as safety sensitive.

  


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