Description
Position Overview
The Patient Account Representative is responsible for ensuring the effective and efficient management of Aveanna Medical Solutions Patient Care department.
Essential Job Functions
Ensure all recurring is completed timely, minimizing delays in patient order delivery
Ensures work being performed meets internal and external compliance requirements
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action
Requirements
High school graduate
Education or experience equivalent to a bachelors degree in related field highly preferred
A minimum of 2 years proven experience in managing customer service or equivalent teams
Proficient in Microsoft suite of products including Outlook, Word and Excel
Preferences
Education or experience equivalent to a bachelors degree in related field highly preferred
Experience in healthcare preferred; knowledge of insurances a plus
Other Skills/Abilities
Must be able to adhere to confidentiality standards and professional boundaries at all times
Attention to detail
Time Management
Ability to remain calm and professional in stressful situations
Strong commitment to excellence
Quick-thinking and astute decision making skills
Effective problem-solving and conflict resolution
Excellent organization and communication skills
Physical Requirements
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
Must be able to sit and climb stairs
Must have visual and hearing acuity
Must have strong sense of smell and touch
Environment
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California
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