The candidate will identify and respond to the needs of the customer and manage customer expectations.
Customer relationships must be fostered and aligned to maximize customer satisfaction, value
perception and adoption of services.
The candidate will implement processes that:
a) Facilitate ongoing communication with District/Division
b) Expedition of the cultural focus on customer satisfaction
c) Reduces breaches in Service Level Agreements
d) Enables the ability to anticipate customer needs through the greater understanding of their
goals and use of provided capabilities
e) Increases trust because of the partnership established between the USMS ITD and
Required Skills and Education
• Experience Aligning different business and IT strategies for enhanced productivity
• Experience communicating and understanding concerns related to IT alignment across departments
• Experience Working with project managers to provide business, project and IT improvement data to stakeholders
• Experience Helping evaluate IT project objectives and analyzes new business initiatives
• Experience developing surveys and responding to data collected from surveys and managing feedback from customers
About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That's BAE Systems. That's Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.
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