Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives.
Assesses product needs in accordance with customer specifications.
Travel to various locations within the US in support of customer test requirements with typical durations of one to two weeks.
Involved with the repair of equipment and components at field locations and customer sites.
Provides routine to moderately complex support. Installs, operates, tests, troubleshoots, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
Installs, upgrades and removes products ensuring coordinated engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel.
Provides on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community.
Typical Education & Experience
Typically a Bachelor's Degree and 6 years work experience or equivalent experience
Required Skills and Education
High School Diploma or GED and 10 years of experience
Experience with a variety of maintenance and technical support products, equipment, integrated systems and subsystems.
Experience with EW/ECM/ECCM pods or EW/ECM/ECCM systems.
Must have active Secret Security Clearance
About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That's BAE Systems. That's Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.
Apply on company website