Bags Job - 31542381 | CareerArc
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Company: Bags
Location: Orlando, FL
Career Level: Entry Level
Industries: Construction, Housing, Real Estate


Job Responsibilities

A Remote Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations' (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from a remote location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment

  • Immediately and warmly greet Guests as they approach the desk.
  • Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and
  • number of bags being checked.
  • Input guest information for those who have not previously enrolled in the process.
  • Process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements.
  • Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags.
  • Appropriately tag guest luggage with destination tags.
  • Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
  • Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.
  • Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
  • Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
  • Must possess excellent verbal and written communication skills.
  • Maintain a positive, friendly and professional manner at all times
  • Organize and stock the RAC desk.
  • Uphold clients guest service guidelines and values.
  • Need to be able to manage payments (credit card) received from guests
  • At end of shift ensures that all excessive cages are removed by ASIG.
  • Answer telephones and guest questions.
  • The ability to manage simple addition.

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