Banfield, The Pet Hospital Job - 44023797 | CareerArc
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Company: Banfield, The Pet Hospital
Location: Houston, TX
Career Level: Director
Industries: Healthcare, Pharmaceutical, Biotech



 Live and exemplify the Five Principles of Mars, Inc. within self and team.

 Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience.

 Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits.

 Advocate for preventive care and adoption of wellness plans.

 Assimilate information gathered through effective history taking, physical examination and diagnostic workup to arrive at an appropriate and effective clinical decision.

 Lead the veterinary hospital team through the daily schedule and caseload, delegating tasks to paraprofessionals and improving hospital efficiency.

 Practice veterinary medicine in a manner compliant with the State Veterinary Practice Act, Federal and/or State Controlled Substance laws and Banfield Code of Ethics, along with appropriate medical record documentation.

 Address and resolve client concerns arising from the medical care of a pet.

 Work well with hospital team, peers, field leaders, Central Team Support associates and PetSmart associates, enjoying being a member of the larger veterinary community/profession;

 Develop strong lasting relationships with clients.

 Partner with field and hospital leadership to design a career development plan which may include medical, surgical, communication and leadership skills.

 Strive to achieve performance metrics outlined by medical and field leadership.

 Demonstrate integrity and ethics in all actions and behaviors.

 Practice evidence-based medicine and preventive care when data or guidelines exist, using sound judgment when they do not.

 Perform all basic surgeries with appropriate anesthesia, monitoring and pain management.

 Educate clients, hospital associates and PetSmart associates to improve their level of knowledge about veterinary care and husbandry.

 Charge for services rendered and products/prescriptions dispensed.

 Mentor veterinary student externs and students in summer jobs programs.

 Constantly strives to enhance medical quality, hospital efficiency and hospital profitability.

 Other job duties as assigned. The primary purpose and function of the associate doctor is to deliver the highest quality veterinary care and an exceptional client experience. The associate doctor advocates for pets and their quality of life; builds a long term bonding relationship with clients; contributes to the development and maintenance of the human-pet bond; educates clients and hospital associates on all aspects of pet health; mentors and develops an efficient, collaborative and productive veterinary medical team; and improves both the medical quality and business performance of the hospital.



 Customer Focus

 Peer Relationships

 Listening  Action Oriented

 Integrity and Trust Functional

 Communication Skills

 Excels at Preventive Care

 Personal Learning

 Composure

 Delegation


 Quality – The consumer is our boss, quality is our work and value for money is our goal.

 Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

 Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.

 Efficiency – We use resources to the full, waste nothing and do only what we can do best.

 Freedom – We need freedom to shape our future; we need profit to remain free.

 Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

 Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

 Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment.

 Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.

 Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service.  Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning.

 Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

 Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Outlook, etc.

 Management ability – Effectively enforces policies. Achieves high productive output while maintaining high morale. Understands and utilizes a coaching/counseling philosophy for performance management.

 Initiative – shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

 Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

 Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

 Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.

SPECIAL WORKING CONDITIONS DEA: candidate must obtain state controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working.

EXPERIENCE, EDUCATION AND/OR TRAINING WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

Independence – Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

 Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

 Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

 The noise level in the work environment is moderately high.

 Requires sufficient ambulatory skills in order to perform duties while at hospital.

 Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

 Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate equipment.

 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

 Minimal travel required, possibly for vendor visits and associate education.

 Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.

 Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.

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