Banner Health Job - 34309091 | CareerArc
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Company: Banner Health
Location: Mesa, AZ
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech


Primary City/State:

Mesa, Arizona

Department Name:

Prior Authorization

Work Shift:


Job Category:

Clinical Care

Bring your nursing passion for “making a difference” in people's lives and making healthcare easier so that life can be better, to us!  That is our mission here at Banner Health Plans. 

As a member of  the Preservice Authorization (PA) Team, you will have the opportunity to work with one of the most cohesive, family like departments in our Health Plan with a very low turnover rate.   As a Preservice Authorization Nurse, here, at Banner Health Insurance Division, you will have the opportunity to assist our members obtain the highest quality of care, while ensuring it is in the best setting for the member at the right time.  We offer an autonomous office environment setting, Monday through Friday 8AM-5pm.  The PA department has a culture of “TEAM” that has been established by our Preservice Authorization Management team.  Each and everyone's' role here is needed equally to get the job done!

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Health Network (BHN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BHN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.

This position provides support and execution of programs and tactics used to influence provider and health plan consumer/beneficiaries' behaviors in order to achieve right care in the right place at the right time and the appropriate cost. Plans and provides support for health plan consumers/beneficiaries to align with the objectives of triple aim. This position is responsible to process health plan medical pre-service requests, provide case management, care coordination and perform utilization management duties within the appropriate time period as outlined in the Medical Management Program Descriptions, and in accordance with all federal and state regulations.

1. Manages health Plan consumer/beneficiaries' across the health care continuum to achieve optimal clinical, financial, operational, and satisfaction outcomes.

2. Provides pre-service determinations, concurrent review, and case management functions within Medical Management. Ensures quality of service and consistent documentation.

3. Works collaboratively with both internal and external customers in assisting health Plan consumer/beneficiaries' and providers with issues related to prior authorization, utilization management, and/or case management. Meets internal and external customer service expectations regarding duties and professionalism.

4. Performs transfer of accurate, pertinent patient information to support the pre-service determination(s), the transition of patient care needs through the continuum of care, and performs follow-up calls for advanced care coordination. Documents accurately and timely, all interventions and necessary patient related activities in the correct medical record.

5. Evaluates the medical necessity and appropriateness of care, optimizing health Plan consumer/beneficiaries' outcomes. Identifies issues that may delay patient services and refers to case management, when indicated to facilitate resolution of these issues, pre-service, concurrently and post-service.

6. Provides ongoing education to internal and external stakeholders that play a critical role in the continuum of care model. Training topics consist of population health management, evidence based practices, and all other topics that impact medical management functions.

7. Identifies and refers requests for services to the appropriate Medical Director and/or other physician clinical peer when guidelines are not clearly met. Conducts call rotation for the health plan, as well as departmental call rotation for holiday.

8. Maintains a thorough understanding of each plan, including the Evidence of Coverage, Summary Plan Description authorization requirements, and all applicable federal, state and commercial criteria, such as CMS, MCG, and Hayes.

9. Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are entity based with no budgetary responsibility. Internal customers: All levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: Physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies.


Requires Registered Nurse (R.N.) licensure in the state of practice. All license or certification must identify the issuing state or entity, type of licensure and expiration date or evidence that the certification is the type that does not expire. A bachelor's degree or equivalent experience. Requires proficiency level typically achieved with 5 years of clinical experience. Basic Life Support (BLS) certification is also required.

Must have a working knowledge of care management, acute care and/or home care environments, community resources and resource/utilization management. Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format. Must be able to work flexible hours and take rotating call after hours.


Certification(s) related to field, such as Certified Case Manager (CCM), MCG Certification(s), RN-BC Registered Nurse Case Manager, Certification in Managed Care Nursing (CMCN).

Additional related education and/or experience preferred.

DATE APPROVED 11/06/2016

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