Billings Clinic Downtown Job - 32598285 | CareerArc
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Company: Billings Clinic Downtown
Location: Billings, MT
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

The Insurance Call Center Specialist is responsible for one of the lasting impressions a patient will have of Billings Clinic by providing exemplary customer service within the Patient Accounts Call Center.# The Insurance Call Center Specialist will respond to a variety of questions from patients, healthcare providers and/or insurance carriers for both hospital and clinic services, providing assistance in resolving concerns as quickly and efficiently as possible, providing education both verbally and via mail in an effort to manage the patient and/or guarantor#s expectations as a patient/customer of Billings Clinic as it relates to the insurance billing and collection processes.# Payment policies will be reviewed as appropriate and/or forwarded to the appropriate Patient Financial Representative.##Responsible for appropriate follow up on all calls until resolved. # Responsible for preparing and submitting timely and accurate insurance claims to government and third party payers, assisting in the implementation of payer regulations and ensuring compliance to the regulatory requirements, and verifying payments and adjustments are appropriately applied to accounts based on government, contract or other regulations or agreements.# Responsible to obtain maximum and appropriate reimbursement for all claims from government and third party payers.# # MINIMUM QUALIFICATIONS High school graduate or equivalent One year of previous office experience Patient accounts or insurance billing experience preferred Or an equivalent combination of education and experience will be considered # #


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