Job Number: R0091473
Build a content strategy roadmap for our CX products that meets customer needs and business goals and further alignment among internal stakeholders. Provide input on every aspect of the experience from discovery and definition to design and implementation. Lead initiatives to analyze complex business problems using data from internal and external sources. Provide detail, a knack for storytelling, and creativity, compassion, and problem-solving abilities. Exercise excellent interpersonal expertise and achieve agreement with partners and stakeholders.
-Experience with wireframing, process mapping, qualitative research, usability testing, survey research, card sorting, journey mapping, persona development, quantitative research, or process flowcharting
-Knowledge of modern IT development methodologies, including Scaled Agile Framework (SAFe), Agile, and DevOps
-Ability to obtain a security clearance
-BA or BS degree
-Experience with federal healthcare
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
We're an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.
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