Job Number: R0069022
Help Desk Systems Analyst
Provide technical support for a variety of system, software, and hardware issues for clients of a Research, Development, Test, and Evaluation (RDT&E) network. Serve as the first point of contact for clients seeking technical assistance via the phone, e-mail, and the internal trouble reporting application. Add and maintain user accounts, security groups, and distribution groups in Active Directory and build and configure Windows-based workstations. Install and configure Microsoft Office software and maintain network printers, label printers, and other multi-function devices, including maintaining consumables. Perform Ethernet cabling and create and contribute to technical documents, including standard operating procedures. Maintain responsibility for moving and assembling computer hardware.
-Experience with working in an IT environment
-Ability to work in a team environment
-HS diploma or GED
-Ability to create or contribute to technical documents, including Standard Operating Procedures (SOPs)
-Ability to work after hours and weekends typically once a month
-Ability to be customer service-oriented
-Ability to perform Ethernet cabling
-Possession of excellent oral and written communication skills
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
We're an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.
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