Booz Allen Hamilton Inc. Job - 31221808 | CareerArc
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Company: Booz Allen Hamilton Inc.
Location: Alexandria, VA
Career Level: Associate
Industries: professional services

Description

Job Number: R0074057

Service Desk Analyst

The Challenge:
Are you looking for an opportunity to support fast-paced IT operations for a data platform that will help the DoD modernize their budgeting tool set? As a service desk analyst, you will be the face of the program and will play a critical role in onboarding and supporting users for a large-scale data analytics platform.


We need a service desk analyst who will triage and address incidents, problems, account requests, and service requests while applying commercial-level customer support. We're looking for a service-focused leader who thrives on the opportunity to help DoD users solve problems.

Empower change with us.

You Have:
-Experience in a user-facing IT operations environment

-Experience with ticket management through tools, including Jira Service Desk, Remedy, or ServiceNow

-Experience with seeing things from a customer-centric perspective and leading commercial-level service desk support
-Ability to provide remote after-hours support in an on-call capacity
-Secret clearance
-HS diploma or GED


Nice If You Have:
-Experience in commercial service desk environments
-Experience with monitoring technologies, including Splunk, SolarWinds, or Amazon CloudWatch
-Experience with the deployment, automation, maintenance, and management of Cloud-based environments
-Knowledge of ITIL with a focus on process improvement

-Possession of excellent oral and written communication skills
-Top Secret clearance
-Active IAT-II Certification, including Security+

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Build Your Career:

A challenging and dynamic work environment isn't all we have to offer. When you join Booz Allen, you'll have access to:

  • experts in virtually every field
  • a culture that focuses on supporting our employees
  • opportunities that provide stability while offering variety

You'll also be exposed to a wealth of training resources through our Digital University, an online learning portal featuring more than 5000 functional and technical courses, certifications, and books. Build your technical skills through hands-on training on the latest tools and tech from our in-house experts. Pursuing certifications that directly impact your role? You may be able to take advantage of our tuition assistance, on-site bootcamps, certification training, academic programs, vendor relationships, and a network of professionals who can give you helpful tips. We'll help you develop the career you want as you chart your own course for success.

We're an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.


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