Boston Market Job - 41230348 | CareerArc
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Company: Boston Market
Location: Houston, TX
Career Level: Associate
Industries: Food, Beverage


Title:  Service Technician

FLSA:  Non-exempt

Reports to:  Facilities Manager

Supervises:  N/A 


Essential Functions

  • Performs necessary maintenance on restaurant building systems and equipment at multiple sites.
  • Promotes and maintains good store relations through high standards of professionalism, ethical behavior, maturity and good judgment.
  • Help to educate store managers on how to use and maintain their building infrastructure.
  • Replaces and repairs light fixtures.
  • Paints interior and exterior of restaurants as needed. 
  • Repairs and replaces tiling and minor fixtures.
  • Repairs restaurant equipment such as waterbath, refrigerators, spits, and display cases.
  • Performs minor plumbing repairs.
  • Replaces major fixtures such as drywall, cabinets, and shelving.
  • Fixes electrical issues and sprinklers as needed. 
  • Maintains safe, clean and organized work area to include work vehicle, tools, manuals and parts.
  • Ensures safe conditions around buildings during inclement weather.
  • Uses various hand and power tools appropriately.
  • Orders parts as needed for repairs.
  • Fills out detailed reports and keeps records on services that have been performed.
  • Completes other repairs as needed.
  • Deals with interruptions and successfully manages multiple tasks.
  • Ensures adherence to quality expectations and standards.
  • Follows all company safety and security policies and procedures at all times.
  • Ensures personal appearance is clean and professional and protects company assets.
  • Maintains behaviors and actions consistent with the company's values and standards.  
  • Works additional hours as needed. 
  • Regular and punctual attendance.
  • Performs other duties as required and assigned.
  • Travels continuously via van across the market.



Effective Communication

Execution Excellence & Reliability

Problem Solving

Relationship Building

Sense of Urgency & Time Management

Work Environment

  • Significant time driving/flying to and visiting restaurant locations. 
  • Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
  • Move throughout the restaurant for extended periods of time (up to 10-12 hours per day).
  • Stand and walk on hard-surface floors for entire shift, up to 8 hours, not including breaks.
  • Tolerate temperature extremes (hot and cold) in working in-walk-in and around ovens and sinks.
  • Repetitively lift items or tools up to 25-lb if needed.
  • Bend, reach, and stoop to clean area after fixing repairs. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days can be during all 7 days of the week, not to exceed 50 hours.  Weekend support as needed and required.     

Required Education and Experience

  • High School diploma or equivalent work experience.
  • Valid driver's license and acceptable driving record. 
  • Reliable transportation.
  • Basic maintenance tools.
  • 2-4 years of experience in plumbing, electrical, painting, tiling, drywall, wood work, etc.  
  • 2-4 years of experience working on different types of restaurant, HVAC, mechanical, electrical, plumbing, and security equipment.
  • 2-4 years of experience using basic office machines and computer software (Windows, Outlook).

Preferred Education and Experience

  • 3-5 years of experience as a restaurant maintenance engineer, focusing mainly in carpentry.
  • Plumbing, mechanical, or electrical certifications.
  • Ability to read blueprints and diagrams.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Boston Market Corporation is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, national origin, age, disability, gender, sexual orientation, marital status or veteran status.

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