Position Overview: The Centralized Scheduler will provide scheduling, surgical and financial instructions to patients, while supporting the Physician(s) and enforcing the collection policy and procedures for CareMount Medical.
Essential Duties and Responsibilities (including but not limited to the following):
•\tProvide excellent customer service
•\tProvide patient appointment and procedure scheduling both on telephone and also with direct patient interaction in office, and scheduling maintenance of surgeries for one or more Physicians.
•\tReschedule patient appointments as needed using EMR and Scheduling System.
•\tMust possess strong interpersonal skills to communicate effectively with patients, co-workers, Management Staff, and Physicians.
•\tAssist with staff scheduling and assist manager as needed.
•\tProvide surgical instructions, communicate patient financial responsibility
•\tDemonstrate professionalism in appearance and actions with patients, staff, Physicians and Administrators at all times.
•\tMaintains confidentiality of patient information
•\tThe Scheduler assures that patients have all information they need so that they will arrive on time and prepared for their procedures and that the hospital has all of the information required to bill properly for its services
•\tReceives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments
•\tProvides accurate information so that all departments may view and print the schedule for the appointments daily, and maintains open communication with hospital departments regarding schedule changes
•\tOther duties may be assigned.
Qualifications and Education:
•\tHigh school graduate
•\tExcellent customer service skills
•\tHighly proficiency of computer skills
•\tEMR/ EHR knowledge preferred
•\tAbility to Multi-task in busy medical practice
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. CareMount is an EO employer – M/F/Veteran/Disability
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