JOB SUMMARY: To provide developmental and educational assistance to students in the general population and assigned cohorts, including but not limited to individual and group advising, testing and assessment, new student registration, transfer and engage in outreach campaigns in an effort to assist them with their educational planning, academic success and to meet graduation and/or transfer goals. To do related work as required.
Duties and Responsibilities
COMMITMENT TO CCRI'S MISSION: · Demonstrate a commitment to the philosophy and mission of a comprehensive community college. · Work collaboratively with others to provide quality customer service in a diverse, inclusive and student-centered environment with students regardless of race/ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, disabilities, religion, regional background, Veteran status, citizenship status, nationality, and other diverse identities life experiences and learning styles. ADVISING & COUNSELING & TESTING:
To provide developmental and educational assistance to students in the form of direct advising that includes conducting intake interviewsand advising in areas aimed at improving educational skills, as well as assisting students with academic major. To provide individual and group advising services for a variety of academic issues.
Maintain a general understanding of Satisfactory Academic Progress (SAP) policies and procedures in order to effectively assist students who are in violation of federal SAP Guidelines.
· Assist students in identifying semesters that triggered ineligibility and provide information to students about the Financial Aid Appeals processes and procedures; collect and forward the financial aid appeal package from student to a Student Development Counselor for review, counseling and recommendation. · Provide post-appeal services to students including additional academic advising and/or schedule adjustment based on denial or credit limitations imposed by conditional approval. · Participate in initial and ongoing financial aid training to stay abreast of federal financial aid regulations; participate in initial and ongoing training to interpret the Enrollment Services portal page. · Effectively utilize de-escalation techniques as required.
Ability to assist students in the interpretation of ACCUPLACER test results, prerequisites, developmental education, degree and transfer requirements.
Advise students on course selection, the transfer process and other related advising functions.
Review JAA application for complete and accurate information in order to determine if student is eligible for the program
Maintain confidential student records.
Assist students in the registration lab as directed.
To present at workshops in the areas of student success strategies, time management and college transfer opportunities.
Thorough knowledge of the procedures required to provide comprehensive testing to all individuals pursuing various assessment options through CCRI testing centers and at off-campus locations.
Assist students in the following areas: Improving effective communication, study skills and strategies and coping with academic demands.
Proficiency in BANNER, SIGNAL VINE, College Scheduler, Starfish, EXCEL, LINPHONE a plus.
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