Chateau Elan Winery & Resort Job - 41100367 | CareerArc
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Company: Chateau Elan Winery & Resort
Location: Braselton, GA
Career Level: Hourly
Industries: Hospitality, Travel, Leisure

Description

Chateau Elan Winery & Resort

Provide superior customer service while maintaining a clean and attractive outlet for guests. If you're passionate about coffee and wine, interested in joining the team of Le Petit Cafe and love interacting with guests we would love to have you join our team.



Qualifications

  • 2 years customer service experience in the hospitality industry
  • Specialty coffee lover and desire to learn more
  • Excellent customer service skills
  • Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges and understand portion sizes as relating to pricing. 
  • Ability to operate a keyboard and Point of Sale procedures. 
  • Ability to effectively deal with and resolve conflict situations, such as inaccurate check total. 
  • Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Responsibilities

  • Barista responsibilities include educating guests on our products, making recommendations based on their preferences, up-selling special items and taking orders.
  • Greet customers immediately with a friendly and sincere welcome. Must adhere to the work standards set by the company and be passionate about delivering an exceptional guest experience.
  • Prepare customers orders as requested accurately and efficiently. 
  • Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). 
  • Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.
  • Maintain the highest level of standards for all product preparation.
  • Clean or sanitize work areas, utensils, equipment, service stations or seating areas. 
  • Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. 
  • Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. 
  • Comply with attendance rules and be available to work on a regular basis. 
  • Perform any other job related duties as assigned.


 Apply on company website