City of Plano Job - 30943413 | CareerArc
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Company: City of Plano
Location: Plano, TX
Career Level: Entry Level
Industries: Government, Nonprofit, Education


At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence).

Summary of Duties: Under general supervision of a Detention Supervisor, the Detention Officer is responsible for performing the intake, care, release and supervision of inmates in the City of Plano jail facility and for the security of the facility. The Detention Officer provides information and assistance to the public, other divisions in the Police Department, other police, and county agencies, and the Courts relating to inmates housed in the Plano City Jail.


Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

  • Performs booking procedures into the City of Plano jail facility; logs in property; fingerprints and takes "mug shots"; conducts searches as needed.
  • Operates computerized equipment such as Livescan, computer imaging, jail management system, NCIC/TCIC Computer System; utilizes two-way radio and intercom systems.
  • Maintains detailed records and logs and completes forms.
  • Completes Medical and Psychological screening of inmates upon booking and conducts classification screenings to determine most appropriate housing to minimize potential safety or medical issues.
  • Regularly interacts with inmates in a modified direct supervision environment to better observe changes in inmate behavior, prevent disruptive activities, and maintain proactive supervision of all inmates.
  • Restrains combative, suicidal, violent, and/or mentally disturbed inmates as necessary.
  • Administers intoxilyzer tests.
  • Monitors care of inmates in the jail facility, including meals, minor medical attention, showers, visitors, and telephone calls; places inmates on suicide watch as appropriate.
  • Conducts cell searches; confiscates contraband items.
  • Transfers inmates to and from other detention facilities in the jail van.
  • Monitors inmates during arraignment proceedings.
  • Explains bail and bond-out options to inmates and citizens; accepts bail, bonds, or fines; completes release forms for inmates; responds to other citizen inquiries.
  • Observes and controls visitors and inmates during visitations.
  • Monitors contractors and janitorial staff working in the jail; provides contractors with escort services into and out of secured areas.
  • Attends training and certification courses as required.
  • Consistently complies with all policy, procedure, and laws specific to operations of the Plano City Jail and the housing and supervision of inmates.
  • Serves as a witness in City Court as needed.
  • Provides emergency medical aid to inmates as needed and directed.
  • Operates in emergencies utilizing SCBA units.
  • Physically evacuates unconscious inmates to safety in fire emergencies if necessary.
  • Works any shift or operational assignment as needed. Regular and consistent attendance for the assigned work schedule is essential.
  • Regular and consistent attendance for the assigned work schedule is essential.

Marginal Duties:

  • Performs other duties as assigned.

Typical Decisions: The incumbent must proactively observe and assess inmate behavior to determine if, when and what type of intervention is necessary to maintain a safe environment for all staff and inmates. This includes quick informed decisions as to how and when to intervene when managing inmates, when physical restraint is necessary to maintain safety and security, and when medical treatment may be necessary. The incumbent must be prepared at all times to respond to emergencies, including threats to the safety and security of staff, inmates, and the facility.

Minimum Qualifications:

Knowledge of: Laws, regulations, procedures, and best practices applicable to effective management of inmates; internal jail security and order standards; health and safety standards applicable to jail facilities; Federal, State, and local laws, case law and regulations applicable to civil rights; penal codes as they relate to incarceration of inmates.

Skill in: Effective oral and written communication skills; conflict management and de-escalation skills; awareness of the potential of physical confrontation and the ability to physically restrain an inmate using proper technique; computer skills; decision making skills; officer safety skills; basic mathematical calculations; collecting and accurately counting money.

Education: High school diploma or GED equivalent.

Experience: Some previous work experience in a high stress, high demand, or detention environment preferred, with an emphasis on effectively utilizing varied communication skills.

Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above-specified education and experience requirements

Licenses and Certifications: Must have a valid Class “C” Driver's License prior to employment (must obtain Texas Class “C” driver's license within 30 days of hire per state law). Intoxilyzer Operator certification from the State of Texas required within 12 months of hire; successful completion of Basic Detention Officer School required within 12 months of hire. NCIC/TCIC clearance. CPR, AED and First Aid certification.

Conditions of Employment: Must pass a drug test, driver license check, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check.

Physical Demands and Working Conditions: Work is performed throughout the Jail, standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen, as well as for continuous observation of surroundings; hearing and speech to communicate in person and over the radio and telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull when searching, transporting, and restraining inmates. Employees may be required to lift, carry, push, and pull materials and objects weighing up to 80 pounds, or heavier, with the use of proper equipment.

Employees work in jail facilities with controlled temperature conditions, constant noise, dust/mites, and some exposure to hazardous physical substances such as cleaning chemicals and OC spray. Employees may be exposed to infectious diseases. Employees may interact with upset staff, inmates, and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Employees may be required to operate in emergency conditions wearing Self Contained Breathing Apparatus (SCBA) and must be able to drag a 150 pound person to safety.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Equal Opportunity Employer - EOE/M/F/V/D

Open positions are subject to close without notice.

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