We are looking for Avaya Engineer for an immediate need. This is a client facing role & the candidate will have regular interactions with various client managers.
Strong experience on Avaya Aura platform including Communication Manager System Manager Session Manager
At least 6 years experience in telecom network design installation and maintenance
Experience with Application Enablement Server Session Border Controller and Call Management Server Network experience
Preferred ability to understand L2 and L3 Network protocols and ability to perform VoIP troubleshooting
Experience deploying and supporting VoIP end points including h323 and SIP devices as well as VoIP trunks and carrier SIP solutions
Experience in implementingmanaging IVR solutions from Avaya
Experience performing software upgrades on Avaya Aura Platform
Experience with Nice Total ViewExperience in managing voice recording solution preferably Verint Call Recording
Experience with ACD call setup and CMS reporting
Strong Customer Service Attitude Good Communication and Team Work Skills
Events Incidents and Service Requests tasks needs to address
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Nov 15 2019
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
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