We are looking for L2 Technical Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.
Candidate should be open to work on 24/7
Strong customer service skills (phone, chat, email are all required) MUST make daily contact via phone with customers and follow up with chat and email
Desktop / Laptop Troubleshooting skills (OS, Application, Hardware)
Network connectivity troubleshooting
Incident and Request Management experience / Ownership
Physical repair of desktops, laptops, printers, wireless devices, handheld radios
Knowledge of SCCM
Process Oriented with exposure to Process Improvement
Must understand and meet Service Level Agreements (SLA)
Communication (Written and Verbal) - Must have the ability to convey technical issues to non-technical customers
Willingness to adapt to rapid changes - must be flexible
Switch management (configuration, troubleshooting, and triage)
Experience working in a large enterprise environment
Experience with ticketing systems and tools
High school completion is a must
Willing to work in shifts
Configuration and maintenance of switches, routers, AP
Knowledge of storage and backup systems
Server patching, file management, configuration, shared drive management
Basic datacenter experience (power systems, temperature controls, rack/stack, cabling)
Ability to respond to and manage SCOM and Sitescan alerts and alarms
Hardware replacement of network and server equipment
Must be able to lift 50 lbs.
Must be able to lift equipment for ‘rack and stack' services (server, router, switch, UPS devices, etc.)
Must be able to assist with team lifts of up to 90 lbs.
Ability to walk long distances within warehouses or manufacturing facilities
Will often work in dirty, dusty, hot or cold (beyond average room temperature) environments
Ability to climb stairs, ladders and/or use scissor lifts and safety harnesses
Some services may require periods on hand and knees to install equipment (under desks, inside small spaces, etc.)
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Employee Status : Full Time Employee
Shift : Variable
Travel : No
Job Posting : May 08 2021
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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