Purpose of the Role:
Responsible for end to end management of the program delivery- which includes service delivery processes- transformation- cost optimization- people practices- customer satisfaction- contractual deliverables- risk management- internal & customer governance and enable business growth. Responsible for business operationsAreas of Responsibilities:
Business / Customer: Work closely with account management/vertical team for customer satisfaction. Work closely with internal stakeholders and customer to ensure proper alignment to business objectives. Ensure that customers and internal business stakeholders are kept informed about the current status and development of the Engagement / Project in a transparent / proactive manner. Establish robust governance and ensure compliance. Adhere to SLA compliance and delivery of project status/SLA reports .Identify- initiate and implement continual service improvement and transformation plans. Ensure data integrity and quality reporting. Proactive Risk Management Project/Process: Adherence to process compliance based on organization/client standards- frameworks and tools. Ensure that all teams comply with processes as part of service delivery. Ensure that responsibilities related to administration are met by the Leads (such as time sheets- shifts- weekly reviews). Responsible for Operational aspects of Project Administration (for example: ESA). Ensure effective change control policies are in place. Ensure availability of required infrastructure for efficient delivery .Responsible for optimum resource planning and management. Setup regular customer meeting for project / engagement updates based on the Governance plan. Ensure optimum staffing in the project. Ensure operational rigor on the floor. Rigorous implementation of criticist- change mgmt. and escalation mgmt. processes People / Team. Responsible for creation and implementation of learning plans and skill upgrade. Responsible for Performance management and career development of the team members. Responsible for driving Reward & Recognition and employee engagement. Encourage Team to contribute and participate in training programs Organization. Participant in business development activities like RFPs/Bids (solution validation and deliverability assessment) - customer walkthroughs etc. . Drive organizational initiatives through effective communication with the team. Participate in recruitment programs (Campus and lateral). Participate in any academy knowledge sharing and innovation ideas .Comply with practice/organization defined timelines for various initiatives
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 29 2021
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
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