Cognizant Job - 28556156 | CareerArc
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Company: Cognizant
Location: Guadalajara, Jal., Mexico
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Cognizant is always looking for top talent.


We are searching for candidates to fill future needs within the business.


This job posting represents potential future employment opportunities with Cognizant.


Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant.


If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.


Service Desk Agent - L1


Candidates must be willing to become familiar with Service Desk policies and services. Will be basically supporting SPANISH market and interaction with ENGLISH Support teams.


On call rotation availability on weekends and National holidays when required.


Three shifts:

Morning: 6:00 am to 3:00 pm

Afternoon: 3:00 pm to 11:00 pm

Night: 11:00 pm to 6:00 am


Tech Skills


  • Good communication skills and customer management
  • IT Troubleshooting skills
  • Exposure or basic knowledge on ticketing tools such as: Remedy, Siebel, Clarify, Microsoft Sharepoint, etc...
  • ITIL Methodology



Experience


6 months to 1 year of experience in:

  • Troubleshooting desktop applications (MS office, Adobe etc)
  • Troubleshooting on VPN connectivity - basic knowlegde
  • Password reset tools
  • Remote control tools
  • Strong knowledge on operations/service delivery
  • Ability to manage critical situations with minimum supervision


English skills - written and spoken is a plus for the role.


What we offer:

Full payroll

Law benefits

Major benefits such as more vacation days, food tickets, private medical insurance and life insurance, annual bonus and more!

Professional development and career path



Employee Status : Full Time Employee

Shift : Variable

Job Posting : Mar 01 2019

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.


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