Cognizant is hiring for Service desk Analyst.
Answer all calls offered to Service Desk queues and responsible for managing the ticket queues
Intimate the Shift lead/ L2 whenever there is an upward trend in calls
Promptly notify Critical Incident Management of high priority issues after collecting required information for escalation
Update the trackers and details required for Shift Handover
Adherence to schedules and report to Shift leads in case of any misses
Resolve incoming client calls based on departmental goals
Provide detailed documentation in call logging system
Take ownership and responsibility for problems for client's technical issues
Increase knowledge base by passing new issue resolution information to Service Desk's Knowledge Administrator through the established Missing Knowledge process
Maintain a high level of Quality Customer Service
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Dec 21 2019
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
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