Compass Group USA Job - 32143456 | CareerArc
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Company: Compass Group USA
Location: Pittsburgh, PA
Career Level: Associate
Industries: Food, Beverage


Posted Date: May 28, 2020

TEXT TO APPLY: You can now complete your entire job application for this job via SMS text messaging!
Simply text JOB to 75000 & search for the requisition ID number 389005.
Click here to learn more.

  • We have an opening for a IT ANALYST position.
  • Location: UNIVERSITY OF PITTSBURGH Note: online applications accepted only.
  • *Internal Employee Referral Bonus Available

WE MAKE IT EASY! You can now prerecord video introductions.  Be more than just words on a resume and get in front of the hiring manager faster. Click here to get a sneak peek preview.



If you have a positive attitude and a love for learning, you may be interested in joining our team.

Chartwells Higher Education brings fresh ideas and innovative concepts to higher education foodservice. We have quickly established ourselves as the leading college and university foodservice partner in the industry, and were twice named the Fastest Growing Brand by Nations Restaurant News. While we reflect on a proud past, we keep a keen eye on what is yet to come, especially in the areas of culinary development and nutrition. We foster development in a setting where mobility, teamwork, and communication flourish.

Full time associates at Chartwells Higher Education are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • And other voluntary benefits


Job Summary

The Primary Responsibility of the IT TECHNICAL ANALYST is providing planning, administration and support for the servers, systems and devices used in the food service operations across campus. Additional responsibilities include working with Chartwells, Compass Group, Client and vendor personnel to install new systems and resolve hardware, network and application support issues.


Key Responsibilities:

  • Monitor and maintain servers and systems to ensure maximum uptime Implement patches, upgrades, updates and verify backups
  • Receive & respond to hardware and applications related trouble reports Inform user groups and applicable stakeholders of incident occurrences and provide periodic status and resolution ETA.
  • Create technical/operational test plans for new software patches and releases.
  • System administration and daily operational support of the campus-wide Point of Sale and Meal Plan systems Manage (application) software configuration of system servers and (35+) registers.
  • Maintenance of all biometric and tablet time clocks.
  • Training of all management staff regarding use of registers, company owned computers and time clock systems.
  • Generate on demand reports from various sources (i.e Micros, Odyssey and MyStaff).
  • Payroll- Oversee all payroll systems and records (PTO) to insure proper record keeping for all campus Chartwells staff.
  • Provide technical research resources for incident resolution coordinating with vendors when necessary.
  • Configure and install Point of Sale registers for new food service outlets Work with software vendors regarding resolution of application bugs and systems issues.
  • Project management of new food service outlet implementations including:
  • Identifying and documenting system requirements Requesting vendor quotes and network drops
  • Communicating requirements, updates and status Holding project team to timelines and completion
  • Work with applicable resources to troubleshoot networking and broadband related issues
  • Work with applicable resources to troubleshoot escalated desktop support issues
  • Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups

Preferred Qualifications:

  • Bachelor's degree in Computer Science, MIS or related field.
  • 2+ years of progressive IT experience
  • Experience with Windows O/S and Active Directory environment.
  • Knowledge of SQL server database environment
  • Basic Knowledge of Computer Network Infrastructure Design and Communications
  • Experience with Hyper-V virtual server environments preferred
  • Experience with CS GOLD or ODYSSEY
  • Knowledge of Point of Sale solutions and related technologies is preferred – Micros 9700 a plus Customer Service/Help Desk/Remote Support Experience or Equivalent
  • Must have professional phone, email, and customer service skills
  • Ability to effectively prioritize and execute concurrent tasks independently Strong Analytical Thinking and Problem-Solving Capabilities.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).


Req ID: 389005 


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