CPI Security Job - 39231577 | CareerArc
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Company: CPI Security
Location: Charlotte, NC
Career Level: Entry Level
Industries: Consumer Services


Position Summary:
Our Central Station Operators are an integral part of what we do (and yes, you'll be the one saying, “CPI Security – IDENTIFY YOURSELF!”). YOU make every day safer for our community and our customers by answering alarm calls, communicating with local first responders, and providing an excellent customer experience by being a calm, friendly, and reassuring voice on the other end of the line. This is more than “just another job!”

What is CPI's Central Station?
As a mission-driven company we provide innovative security, video, and automation solutions to residential and business customers throughout the Southeast. Our Central Station is our innovative and award-winning alarm monitoring center. Here, our monitoring and emergency response team responds to alarms, communicates with customers, and relays vital information to first responders in real-time.

Who should apply?
We offer extensive paid training and certification for every Central Station Operator. If you've worked in a customer service role, want a career with purpose, or are looking to make a difference, this vital opportunity is for you.

What's In It For You! 

  • Aggressive pay and career mobility. This is more than a job!  
  • Specialized, paid training when you start AND ongoing.  This includes a Central Station Monitoring Certification.  WE INVEST IN YOU! 
  • Engaging and fun company culture that's made up of diverse people 
  • Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.  
  • Great medical, dental, vision, short- & long-term disability and life insurance options 
  • Company paid holidays, floating holiday and paid time off (PTO) 
  • 401(k) plan with competitive company match 
  • Education assistance – we encourage & support our employees who want to improve their skills and further their education for advancement
  • Talk about perks!  An site state of the art fitness facility, onsite café, walking trail, basketball court and a dedicated Fitness Director 
  • Birthday and Work Anniversary Rewards 

Key Responsibilities: 

  • Monitors and responds to alarms, communicates with customers, and relays vital information to first responders in real-time.  
  • Respond to inbound alarm activity from residential and commercial customers, reviewing the nature of the situation, and contacting local authorities in an emergency.
  • Communicate with Police, Firefighters, and EMS/Paramedics, while providing an excellent customer experience by being a friendly and reassuring voice.  
  • Receive and handle incoming calls from customers ranging from general inquiries to technical concerns. 
  • Perform processing demonstrations of CPI's Real Time Response product.
  • May have additional duties as assigned by Management. 

Job Requirements/Experience: 

  • High school diploma, some college preferred 
  • Minimum 2 years customer service experience preferred  
  • Take pride in delivering excellent customer service 
  • Available to work flexible work schedule 
  • Thrive in a busy, fast-paced environment 
  • Excellent organizational and analytical skills
  • Strong interpersonal and problem-solving skills with the ability to multi-task 

 Apply on company website