CPI Security Job - 45432531 | CareerArc
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Company: CPI Security
Location: Charlotte, NC
Career Level: Entry Level
Industries: Consumer Services

Description

Qualifications

  • High school diploma
  • Minimum 2 years customer service experience, technical support experience preferred
  • Phone-based support skills preferred
  • Advanced typing and computer skills
  • Excellent written and verbal communication skills
  • Thrive in a busy, fast-paced work environment
  • A self-starter who can operate independently, within a team environment

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Responsibilities

  • Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries
  • Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail
  • Effectively communicate CPI Security's value, products, and services to customers and utilize upselling techniques to meet customers' needs
  • Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution
  • Perform alarm system downloads to ensure programming of alarm systems
  • Assist field technicians with signal feedback, testing, and general customer account information needs
  • Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys

 


 Apply on company website