CPI Security Job - 32798416 | CareerArc
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Company: CPI Security
Location: North Charleston, SC
Career Level: Associate
Industries: Consumer Services


We are looking for a Residential Service Technician who will service our current customers' security systems to ensure the issue is resolved in an accurate and timely manner. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

Key Responsibilities 

  • Servicing residential security systems accurately and efficiently
  • Meeting or exceeding performance goals on a consistent basis
  • Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities
  • Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.
  • Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration
  • Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
  • Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials
  • Providing exceptional customer service at all times
  • Consulting with management on any issues or concerns
  • Cleaning up work area thoroughly
  • Maintaining all company equipment, including truck, tools, inventory, etc.
  • Maintaining a professional appearance and demeanor at all times

Job Requirements /Experience 

  • High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus
  • Good sales skills, particularly with strong up-selling and closing abilities
  • Mechanical aptitude
  • Strong customer service skills
  • Commitment to safety
  • Ability to work effectively both on an individual basis and as part of a team
  • Professional appearance and demeanor
  • High energy, fun and positive attitude
  • Schedule flexibility and the ability to work weekends
  • Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus
  • Alarm, cable installation, or telecom experience, a plus
  • Ability to pass criminal background check, DMV check and drug screen

What's In It For You

  • Competitive pay, and educational assistance
  • Hourly paid training, and 100% uncapped commission after training is completed
  • Great medical, dental, vision, short- & long-term disability and life insurance options
  • Company paid holidays, floating holiday and paid time off (PTO)
  • 401(k) plan with competitive company match
  • Company provided Vehicle
  • Company provided Iphone and IPad
  • Eligible for free monitored security system after 90 days
  • Paid Volunteer and Charitable Engagement Opportunities
  • Birthday and Work Anniversary Rewards

 Apply on company website