CRMC Job - 42959439 | CareerArc
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Company: CRMC
Location: Crosby, MN
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


    • Responsible for accurately scheduling, obtaining/verifying patient information, appropriate documentation, and serving as the communication link between the patient, the provider and the other clinic departments or agencies involved in the patient's care.
    • Education and Experience:
      • Prefer High School Diploma or equivalent.  Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility.   Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff.
    • License/Certificates:
      • N/A
    • Special Skills and Aptitudes:
      • Effective Interpersonal relationships skills including good listening and communication skills.
      • Ability to handle confidential information discreetly and appropriately.
      • Ability to adapt resources to meet the needs of the situation.
      • Exercise good judgment, flexibility, creativity and insight to problem solving.
      • Adjust to stressful situations with confidence and good judgment.
      • General knowledge of insurance/insurance verification and/or medical necessity.
      • Basic knowledge of medical terminology.
      • Excellent customer service and telephone etiquette.
      • Ability to work independently.
      • Ability to multi-task.
      • High quality customer service. 
    • Scheduling and Documentation
      • Accurately schedules patient appointments according to schedule guidelines and provider preferences including clinic day/hours, appointment types, allotted time slots, restrictions and orders.
      • Inform and instruct patients on procedure/appointment preparation.
      • Obtain and maintain accurate electronic medical record (EMR) including verification of demographic information, insurance information and any documentation entered.
      • Process physician orders as requested.
      • Timely monitor and address all work queues and tasks that need to be completed.
      • Provide clerical support for the department, providers and staff.
    • Communication/Customer Service
      • Answer all incoming phone calls in a timely, customer services friendly, and professional manner to assist callers with scheduling needs and is a liaison between the patient and the clinical staff.
      • Collaborate with all other departments and any outside entities to ensure accurate scheduling and continuation of care for the patient.
      • Participate as requires in continuous improvement activities to enhance the quality of patient care.
      • Collaborate with patients, providers, staff, and outside entities, and staff for referral, prior authorization, and coordination or care.
      • Greet and acknowledge patients, family members and all staff in a friendly and courteous manner.
    • Patient Registration/Insurance Verification/Cashier
      • Communicate appropriately with providers and staff in supported departments.
      • Monitor no-shows/late cancellations and take action per set policies.
      • Assist providers and nursing staff to make schedule adjustments and changes.
      • Enter telephone encounters and complete assigned tasks in EMR.
      • Demonstrate "Standards of Excellence" when other duties are assigned.

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