Sales Coach will supervise our growing team of outside sales representatives for Verizon FiOS in the Multi-family living locations (Apartment/Coops/Condominium locations). A great sales coach will maximize revenue at the properties within an assigned region. Successful candidates must possess a broad knowledge of the sales and customer service areas managed and have a proven record of meeting and exceeding sales targets. Understanding management techniques with the ability to resolve employee relations issues, performance and rewards issues are imperative. Must demonstrate highly motivated, energetic and positive attitude with the ability to inspire and maintain high morale amongst the field sales team.
MDU Sales Coaches manage and supervise FiOS Outside Sales Specialists who serve as the primary point of contact for contracted/assigned properties within the region.
Responsible for revenue maximization at assigned property by: Overall:Training and developing a high yielding field sales team and region that meets and exceeds sales targets set forth by Verizon Telecom MDU Resource Managers will coordinate with Verizon Enhanced Communities (VEC) Project Management team to ensure care and attention to network deployment and service availability; with VEC Marketing on program implementation and support, and with local/Regional Marketing to provide an additional on-site presence as appropriate 90%.
Work with Contractors to increase revenue and FiOS penetration within the MDU market by:Effectively manage all assigned properties by managing on-going engagement at the property level and sales performance vs. sales opportunity. Work with internal and external partners to coordinate roles and responsibilities with VEC and VZ resources to ensure service activation and delivery timelines are met. Work remotely with Contractors, on-site property management and staff to promote subscriber growth, including launching of properties, initial and refresher training of staff, coordination of on-site marketing and promotion efforts, use of program resources including demonstration systems, kiosks, etc.
Increase subscriber growth by maintaining productive relationships and encouraging sales through regular and effective contacts with Contractors and regional support.
Travel to property sites within the assigned territory. Develop strategic marketing best practices and assist with communicating and executing at under-performing properties. Assess property performance and individual sales performance on a regular basis. Drive improvement plans, where necessary for individuals or properties within the MDU Resource Manager's assigned territory.
10% - Metrics and Reporting:Generate all necessary reports and database management for assigned properties. Understand all aspects of Marketing Agreement and Non Marketing Agreement properties and ensure compliance or buy-in by all parties with respective obligations and responsibilities. Updating property module assignments in Verizon Database to assure proper alignment of FiOS Outside Sales Specialists to Properties MDU Sales Coaches should promote Verizon core values and principles, maintain and expand company and industry knowledge base, focus on Verizon customers (Owners/Developers and end users), assure quality, and exercise creativity and innovation.
Moreover, the MDU Sales Coach is expected to take personal accountability, and drive overall profitability results. Manage day-to-day activities for Account Management team, including:Provide strategic direction of Account Management team and implement supporting tactics Establish objectives and develop metrics for tracking and measuring results Coordinate efforts and ensure activities are congruent with peer VEC work-groups Coordinate the development of tools required to effectively manage/monitor the business Assign case loads and measure productivity Forecast resource requirements and plan accordingly Ensure reports are regularly updated as required
Communicate pending changes to Sales, Marketing, and Leadership Team Review implementation activities for possible impact on pending and/or future Sales Handle and/or escalate customer problem resolution Manage non-standard incentive process Able to implement new processes, combining manual and automated systems
Verizon FIOS knowledge and experience in sales preferred
Must Possesses a broad knowledge of the area being managed - Lower Hudson valley (Bronx, Westchester, Putnam, Dutchess, Greenwich,Rockland & Orange Counties)
Superior management techniques with the ability to resolve employee relations issues, performance and rewards issues
Bachelor's degree or equivalent experience
Verizon FIOS/Telecom knowledge preferred 5-8 years in sales experience (outside sales preferred)
Access to reliable transportation required
CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.
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