Consult and partner with CTU Admissions leaders: identify performance and learning needs; determine appropriate training and non-training solutions; apply appropriate performance improvement interventions and measure results. Define and implement effective coaching and action plans; showcase results; provide concise written feedback documentation and reports.
Principal Duties & Responsibilities
Facilitation: Conduct topic-based instructor-led (classroom or webinar) training per prescribed schedule of events. Conduct training evaluation and pipeline content changes to the CTU Manager University Admissions Training and/or Manger Training Delivery as identified. Facilitation may include, but is not limited to, training for New Hires, skill development for all Admissions Advisors and Managers, and other training or communication as needed for all Admissions.
Coaching: Plan and host/facilitate topic-based learning labs based on performance needs identified by both the CTU Admissions Leaders and the CTU Manager University Admissions Training. Provide one-on-one and group coaching following observations utilizing an effective feedback model. Additionally, support CTU Campus Directors of Admissions (CDOAs) in calibrating call evaluations.
Performance Consulting: Interface with CTU Leaders, CTU Admissions Training, and CTU Operations, under the supervision of the CTU Manager University Admissions Training to improve Admissions employee's performance through analyzing data and behaviors, prescribing effective interventions, and implementing learning and development strategies to address deficiencies and reinforce strengths. When necessary, support the CTU Admissions Leaders in identifying and determining performance intervention needs for all levels of Admissions staff including CDOAs. This may be done by, but is not limited to, embedding with a team, observing team trainings, advisor coaching session, listening to recorded or live calls. The CTU Performance Training Specialist is responsible for delivering feedback in response to these leadership support activities.
Change Management: Partner with CTU Manager University Admissions Training to execute and champion the change management for new training programs/solutions to ensure flawless implementation and drive user adoption which may include: key stakeholder alignment, training, communications, and content reinforcement.
Other Duties as Assigned or Requested
Provide subject matter expertise and partnership to CTU Training Delivery and CTU Solution Design team in support of Admissions solutions. This includes annual content review and maintenance of resources as needed.
Provide minimal reporting, as requested, to both CTU Admissions Training and CTU Admissions Leaders.
Utilize project management skills to execute projects sponsored by CTU Leaders and the CTU Manager University Admissions Training.
Demonstrate a drive for continuous improvement in all areas of the job responsibility and for CTU Admissions.
Engages with Admissions staff and leaders to build relationships, partnerships, and the Performance Training brand.
This position supports all Admissions (Online & Campus) and includes travel up to 25%.
Other responsibilities as assigned.
Knowledge, Skills and Abilities, Competencies
Consulting and client facing skills
Analytic, problem solving and critical thinking skills
Knowledge of adult learning theory and instructional techniques
Interpersonal and relationship building skills
Facilitation and presentation skills
Performance coaching skills
Project management skills and the ability to manage multiple priorities
Excellent oral and written communication skills
Proficient in MS Office
Education and Experience: Minimum
Bachelor's degree in Organization Development, Training or Human Resources or related discipline from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) preferred
Minimum of 1-2 years of experience as a training consultant in a professional setting
Proven experience consulting with business managers and determining training needs and solutions
Prior performance coaching experience
Skilled facilitator with exceptional presentation skills required
Education and Experience: Preferred
Minimum of 2 years of CEC Admissions experience
Proven experience working with CEC Admissions leaders/managers and determining performance needs
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