As an OTCHS Member Services Coordinator, you will work closely with
Member Service Manager and Supervisors to handle any member grievances
presented by a member or Health Plan. As a Member Services Coordinator you are
responsible for ensuring superior service for our members and Health Plan
partners by providing information, feedback and resolving the issue. The Member
Services Coordinator will also be held accountable to call center service level
standards as well as flawless execution of inbound/outbound calling programs
and associated performance metrics. The Member Services Coordinator will
also create and support a culture of inclusion and diversity, ensuring all
actions is in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.
1+ years of working experience including
strong proficiency with Microsoft Excel and Word, including knowledge of Access
and Power Point.
Strong customer service skills.
Experience in use of call center
Experience working in a call center environment is highly preferred.
Must be able to communicate effectively with all levels and prepare effective written documents.
Strong interpersonal and relationship building skills.
Excellent oral, written and interpersonal communication skills.
Ability to work in a structured, fast paced call center environment. Ability to work well with others.
Verifiable High School diploma or GED is required.
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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