Delaware North Job - 30283813 | CareerArc
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Company: Delaware North
Location: Wheeling, WV
Career Level: Mid-Senior Level
Industries: Hospitality, Travel, Leisure

Description

Position Details

Ensuring efficient operations and high levels of guest service of a venue on an assigned shift; perform all job duties in accordance with the Company's GuestPath Universal Service and Operations Standards.

ESSENTIAL FUNCTIONS:

Maintain thorough knowledge of Food and Beverage specifications

Maintain knowledge and integrity of the Point of Sale system

Ensure compliance with all departmental and organizational policies and procedures

Ensure the highest levels of service and quality

Maintain a safe and clean environment for guests and associates

Assist managers in the training and development of staff

Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume

Inspect by walking through your assigned area to monitor staff and to monitor guest needs

Engage with guests to ensure guest satisfaction

Ensure staffing and sections are assigned daily to designated areas.

Maintain current knowledge of daily menus and prices

Lead hourly staff in the daily performance of their duties

Communicate daily property information to staff

Review buffet line (if applicable) to ensure a stocked and appealing look

Ensure venue is adequately stocked with all product and supplies needed for service

Ensure accuracy of revenue drops

Confer with manager concerning operational deficiencies and areas in need of attention

Conduct associate-counseling sessions including verbal and written corrective action reports

Greet guests positively, treating each person as an individual and in a professional manner.

Prioritize and handle multiple tasks simultaneously

Complete other duties as assigned

EXPERIENCE REQUIRED:

High school diploma or GED preferred

One year related experience required

TiPS Certification

West Virginia Racing Commission License required

Food Handlers Card

KNOWLEDGE, SKILLS & ABILITIES:

Food & Beverage industry experience

Superior organization and guest service abilities required

Exceptional communication and leadership skills required

Basic math skills including addition, subtraction, multiplication, division, fractions and percentages

Basic computer skills including word-processing, spreadsheets, and e-mail required

Provide leadership to others through example and sharing of knowledge and skill

Engage guests in conversation and make their experience memorable

Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, coworkers, and supervisors displaying genuine concern and mutual respect for people's needs

Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest's goodwill

Understand the goals and vision of the organization, and demonstrate commitment to those goals in terms of individual and team performance.

PHYSICAL REQUIREMENTS:

Ability to lift or carry 50 pounds

Ability to stand or walk 100% of the time

ENVIRONMENTAL WORKING CONDITIONS:

Exposure to secondhand smoke

Exposure to high volume noise


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