Delaware North Job - 30324659 | CareerArc
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Company: Delaware North
Location: Wheeling, WV
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure


Our Exciting Work Environment

Wheeling Island Hotel-Casino-Racetrack offers 23 table games, 9-table poker room, over 1,400 slot machines, 151-room luxury hotel, one of the top Greyhound Tracks in the USA (based on purses paid), six restaurants, 1,000-seat showroom, meeting and banquet services, and gift shop. Please visit for further facility information.

Position Details

Position Summary:

Provide prompt, accurate, and courteous service to players, utilizing the highest degree of technical skill in dealing the assigned game while adhering to established standard policies and procedures in accordance with the Company's GuestPath Universal Service and Operations Standards.

Essential Functions:

  • Deal assigned games by delivering cards or assigned game pieces
  • Exchange currency for gaming chips and pay or collect bets according to house rules
  • Determine winners and losers according to games rules
  • Control the pace of the game
  • Protect the integrity of games through observation and following appropriate procedures
  • Inform necessary personnel of any unusual request or play by guests
  • Acknowledge, greet and converse with guests who approach the Pit area
  • Answer customer questions about game information
  • Perform as a team member and assist fellow associates to ensure a smooth operation
  • Greet guests appropriately, treating each person as an individual and in a professional manner
  • Complete other duties as assigned

Non-essential Functions:

  • Experience Required:
  • High School Diploma or GED required
  • Must have training certificates if no experience
  • West Virginia Racing Commission License required
  • West Virginia Gaming License required

Knowledge, Skills & Abilities:

  • Must possess the ability to deal multiple games
  • Thorough knowledge of table game policies and procedures
  • Exceptional manual dexterity
  • Exceptional guest service abilities
  • Professional attitude and appearance
  • Dependable and reliable
  • Articulate in speaking the English language
  • Basic math skills including addition and subtraction
  • Provide leadership to others through example and sharing of knowledge and skill
  • Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
  • Ability to work weekends, holidays and evening hours as business demands
  • Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people's needs

Physical Requirements:

  • Ability to lift or carry 30 pounds

Environmental Working Conditions:

  • Exposure to secondhand smoke
  • Exposure to high volume noise
  • Exposure to fumes/odors/dirt/dust
Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

 Apply on company website