Delaware North Job - 30822209 | CareerArc
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Company: Delaware North
Location: Wheeling, WV
Career Level: Hourly
Industries: Hospitality, Travel, Leisure


The Opportunity

Provide dining service to all guests in an efficient, courteous, and professional manner in accordance with the Company's Guest Path Universal Service and Operations Standards.

Essential Functions:

Provide prompt, efficient and courteous service to guests

Maintain knowledge of the Point of Sale system

Maintain current knowledge of daily menus and prices

Notify guests of food specials, prices and portions of food items

Ensure proper identification and age of guests prior to serving alcoholic beverages

Serve alcohol responsibly; watch for signs of intoxication and follow proper procedures to discontinue service when necessary

Ensure proper stock of all product and supplies needed for service

Perform necessary tasks accurately to service guests including: taking and filling food and drink orders, providing refills, answering questions, delivering food, pre-bussing tables, etc.

Adhere to all revenue handling policies and procedures

Maintain a safe and clean environment for guests and fellow associates

Reset dining tables and areas for guest use

Monitor guest needs on a continual basis ensuring all requests are promptly fulfilled

Perform as a team member and assist fellow associates to ensure a smooth operation

Greet guests positively, treating each person as an individual and in a professional manner

Prioritize and handle multiple tasks simultaneously

Complete other duties as assigned

Experience Required:

High school diploma or GED preferred

TiPS Certification

Ohio County Food Handlers Card

Six months related experience required

POS Experience preferred

Must be able to obtain and maintain a West Virginia Racing Commission License required

Knowledge, Skills & Abilities:

Basic math skills including addition and subtraction

Handle money transactions

Excellent guest service abilities required

Strong communication and leadership skills required]

Role model the skills of guest service and interact positively through relationships with guests, coworkers, and supervisors displaying genuine concern and mutual respect for people's needs

Engage guests in conversation and make their experience memorable

Understand the goals and vision of the organization, and demonstrate commitment to those goals in terms of individual and team performance

Physical Requirements:

Ability to lift or carry up to 50 pounds

Ability to stand or walk 100% of the time

Environmental Working Conditions:

Exposure to secondhand smoke

Exposure to high volume noise

 Apply on company website