Our Exciting Work EnvironmentGrounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At Great American Ballpark in Cincinnati, Ohio, we provide food and beverage concessions, luxury suites catering and retail for our MLB partner, the Cincinnati Reds. We're working behind the scenes and on the front lines – making each guest experience, moment and memory the best it can be.The Opportunity
The Retail Operation Manager will oversee the effective operations of the retail department at Oriole Park at Camden Yards.
-Provide leadership and direction to all retail locations, in-store merchandising and display to ensure maximum visual impact and revenue generation.
-Dollars by square foot merchant, with experience in maximizing sell through in smaller spaces or challenging layouts and footprints.
-Develop and implement customer and employee promotions.
-Operational accountability including overseeing game-day operations, managing profit & loss, monitoring financial performance and preparing sales reports, budgets, and other reporting tools as needed.
-Acts as a company liaison with both units and client management as it pertains to site- specific retail plan development.
-Hold meetings and provide daily updates to client contacts as needed.
-Increase the business' visibility in the retail industry by fostering relationships between unit/business management, clients and industry professionals
-Ensure proper staff management including hiring, developing, promoting, counseling and termination.
Candidate qualifications and experiences we are seeking:
-Minimum of 5 or more years' experience in retail management and retail/store operations. Bachelor's degree in Retail Management or equivalent experience.
-Retail Buyer experience preferred.
-In-depth knowledge of merchandising techniques.
-Experience with direct financial accountability, including profit and loss (P&L) statements, inventory and merchandising planning.
-Experience working cross-functionally with multiple departments.
-Proficient in Microsoft 365 applications is required. RetailPro/NetSuite POS or similar experience is preferred.
-Other duties as assigned by the Retail Director.Who We Are
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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