Our Exciting Work Environment
Wheeling Island Hotel-Casino-Racetrack offers 23 table games, 9-table poker room, over 1,400 slot machines, 151-room luxury hotel, one of the top Greyhound Tracks in the USA (based on purses paid), six restaurants, 1,000-seat showroom, meeting and banquet services, and gift shop. Please visit www.wheelingisland.com for further facility information.Position Details
Greet and assist guest in a positive, courteous, and timely manner while smiling and providing excellent customer service. When parking a vehicle, smile and wish the guest luck and when retrieving a vehicle, thank the guest for visiting and invite them to come back. While parking and retrieving a vehicle, drive safely and do so in a timely manner. Coordinate key room activities such as reports, cash balancing and hourly key logs, accurately process gift shop transactions and maintain gift shop environment. Display a high standard of guest service in accordance with the Company's GuestPath Universal Service and Operations Standards.
Greet arriving and departing customers in a timely and courteous manner being positive and professional at all times, treating each guest as an individual. Responsible for issuing (to the guest) the Customer claim Check and the Final Exit Release Check. Must be able to explain the valet payment process to guest. Open and close vehicle doors and inspect vehicles for damage prior to parking the guests vehicle.
Park and secure the vehicle, making sure all doors are locked and windows are closed.
Must fill out the Key Tag, in its entirety.
Ensure all vehicle keys are turned in to the key room window, with accompanying Key Tag attached, immediately upon parking guest's vehicle. Maintain an organized and efficient key room operation.
Collect and retrieve customers keys in a timely manner.
Obtain the final claim check, make sure it matches
Retrieve the vehicle in a safe and timely manner, thank the customer for their business.
Obey all traffic signs and speed limits.
Operate cash register during guest sales including credit card and cash transactions.
Price products for sale based on invoice costs and track inventory needs. Maintain a fully stocked and clean gift shop environment.
Fold t-shirts, unpack boxes, arrange displays, etc.
Must adhere to established cash and non-cash variance policies.
Balance cashier shift reports to ticket stubs.
Prioritize and handle multiple tasks.
Perform as a team member and assist fellow associates to ensure a smooth operation.
Role model the skills of customer service and interact positively through relationships with customers, coworkers, and supervisors displaying genuine concern and mutual respect for people.
Demonstrate skill in dealing with customer complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer's goodwill.
Understand the goals and vision of the organization, and demonstrate commitment to those goals in terms of individual and team performance.
FREQUENT LIFTING, BENDING AND PUSHING. Ability to lift or carry up to 50 pounds.
Standing, walking, bending, reaching 100% of the time.
May be exposed to secondhand smoke.
May be exposed to extreme heat or cold.
May be exposed to high volume noise.
Exposure to moving objects.
Complete other duties as assigned.
High School diploma or GED
Must be a minimum of 21 years of age
No experience necessary, training will be provided
Must be able to obtain and maintain a West Virginia Racing Commission License yearly
Must possess a valid driver's license
Must be able to operate both a standard type transmission and an automatic transmission
Must be able to present a copy of current motor vehicle driving record
Basic math skills including addition and subtraction
Excellent guest service abilities and communication skills
Attention to detail
Role model the GuestPath Universal Service Standards and interact positively through relationships with guests, coworkers, and supervisors displaying genuine concern and mutual respect for people
Greet guests positively, treating each person as an individual and in a professional manner
Demonstrate skill in dealing with customer complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer's goodwill
Understand the goals and vision of the organization, and demonstrate commitment to those goals in terms of individual and team performance
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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