At DePaul University, we are looking for candidates who want to join us in our mission to provide access to education for all. Successful candidates welcome ideas and perspectives from colleagues and students representing a wide variety of cultures, backgrounds, religious beliefs, and experiences. We seek collaborative, open-minded and hard working professionals to work in a real world urban learning environment. Are you exceptional, yet modest and open to challenges? We seek achievers and leaders that want to bring their passion and skills to our well-respected community of approachable colleagues. Build your career with us.
Reports to the Associate Director for Student Engagement and Leadership to provide students with an exceptional international experience that increases their enthusiasm for DePaul and globalizes their world-view by implementing programs and projects that support the overall successful adjustment and integration of the international student population to DePaul. Contributes actively to both the ISS advising and the ISS engagement teams, as an advisor, team and project manager, and student staff supervisor.
Responsibilities & Duties
Manage extremely busy front desk operation (60+ visitors/day).
Hire, train and supervise 2-6 student support staff to ensure that each visitor's first introduction to the Global Engagement suite is friendly, welcoming, and accurate.
Train support staff to assess the nature and relative urgency of student, staff, and faculty questions and appropriately direct inquiries on matters related to admission, maintenance of non-immigrant lawful status, lawful enrollment, work authorization, student engagement opportunities, event sign-up, and international travel.
Also responsible for document distribution and busy resource email account.
Act as Designated School Official (DSO) on record with the Department of Homeland Security as responsible for carrying out federally mandated regulations on behalf of the University.
Assess student and exchange faculty needs; provide basic immigration advising and support to international students, student leaders, and student employees.
Assist in delivering immigration-related information sessions for students; review student immigration status and provide travel signatures for student visa holders as appropriate; manage document request system and issue immigration documents after reviewing and approving requests; review and approve immigration check-in documents for SEVIS registration; determine eligibility and remove course registration holds.
Work closely with other advisors to maintain and distribute advising handouts on wide-ranging topics ranging from how to maintain lawful immigration status to how to open a bank account and how to get a driver's license.
In collaboration with the Associate Director, develop, implement and assess international student orientation and leadership programs that ensure the success of international student orientation and integration university-wide.
Advise student groups and supervise student leaders; maintain a wide knowledge of university and community resources available to students; provide logistical planning support for student programs; market international student programming.
Will be actively involved in leading student orientations, welcome events, arrival services, and on-going campus student engagement programs throughout the academic year.
Manage DePaul University's international student health insurance initiative.
Manage the relationship with DePaul's international student health insurance provider, ISO, and ensure the annual renewal of contract with agreeable contract terms including appropriate cost of coverage for insurance and appropriate insurance coverage for international student population.
Develop calendar for automatic student enrollment for each term and work closely with the IISO representative to ensure accurate information is getting sent to students.
Work closely with the International Student & Scholars Compliance Analyst to develop student queries and send lists of international students to ISO for automatic enrollment.
Receive confirmed student enrollment lists from ISO and work closely with the Global Engagement Business Manager to ensure insurance charges are posted to each student's Student Account.
Manage end of term reconciliation reports to ensure proper enrollment and removal of charges are performed for students' whom have been waived from the insurance plan and/or are no longer enrolled in courses at DePaul.
Perform other duties as assigned.
Education & Experience
Three to five years of administrative experience.
U.S. permanent residency or U.S. Citizenship required to serve as a Designated School Officer (DSO) authorized by the Department of Homeland Security (DHS).
Three to five years of administrative experience in a university setting.
Close attention to detail, good cross-cultural communication skills, and strong computing skills.
Proven interest and experience in student development.
Prior experience living abroad and/or working with international students.
Prior experience with PeopleSoft.
Supervise team of student employees and volunteers as assigned.
Student projects may include front desk intake services, database management, website development, orientation and programming support, and assessment initiatives.
- Responsible for managing budgets associated with any paid student-worker positions related to developing or delivering programming, services and support to international students.
Other Skills & Abilities Reqd
Must have 3-5 years experience working on progressively complex projects or assignments.
Strong communication skills including writing, speaking/presenting; collaborative/team player; proven intercultural skills.
Ability to handle confidential information discreetly and excellent interpersonal skills with proven ability to work successfully with a diverse range of people at all levels of the university, solve conflicts and find positive solutions.
Should be at an advanced level and must include thorough knowledge of MicroSoft Word, Excel, PowerPoint.
This position requires a detail-oriented person with excellent organizational skills and the willingness and ability to manage multiple requests from numerous sources; must be flexible, adaptable, and sensitive to the demands of an international office.
Ability to work well on a team and independently with minimal supervision.
You may upload other attachments (Transcripts, Portfolios, Writing samples) in the “My Activities” tab of your profile.
Some weekend and evening hours depending on programming events.
For full consideration please submit a cover letter addressing these questions:
- Based on your understanding of this position, what skills do you think are required to be successful and why does this opportunity attract your interest?
- Describe an intercultural experience that impacted you and how it will influence your approach to working with international students.
- Describe a time you worked in a fast-paced work environment and what you enjoyed about that experience?
Salary & Benefits Package:
DePaul offers a comprehensive package including competitive pay and benefits to attract and retain the best talent in order to further the University's mission. For more information, please visit the following pages:
Required Background Check:
Employment at DePaul University is contingent on passing a background check. Only final candidates who are extended an offer of employment will undergo a background check.
Mandated Reporting of Child Abuse & Neglect:
Upon accepting an offer of employment with the university, you will also be required to sign an Acknowledgement of Mandated Reporter Status at the time of hire. A mandated reporter is required to make a report to the Illinois DCFS Hotline whenever there is reasonable cause to believe that a child known to them in their professional or official capacity may be abused or neglected. For more information, please visit the following pages:
Illinois Department of Children & Family Services (DCFS)
Illinois Abused and Neglected Child Reporting Act
DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.
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