Administer the operational and system processes for coordinating group arrival and departure. This includes verification of reservations, online bookings and rooming lists. Provide ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards.
1. Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.
2. Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
3. Maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue management and sales meetings in order to insure financial objectives of the property are met.
4. Possess a working knowledge of the brands guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners.
5. Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
6. Attend Weekly Revenue Strategy Meeting.
7. Attend brand or company training programs as directed (may involve overnight travel).
8. Maintain accurate files and systems for information retrieval as it relates to group bookings.
9. Other duties as assigned.
1. Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.
2. Excellent organizational skills.
3. Experience with hotel PMS systems and operational proficiency.
4. Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
5. Excellent telephone etiquette.
6. Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
7. Tact and good judgment and proven experience interacting with customers and hotel management.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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