Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day!® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Dollar General operated 16,979 stores in 46 states as of October 30, 2020. In addition to high-quality private brands, Dollar General sells products from America's most-trusted manufacturers such as Clorox, Energizer, Procter & Gamble, Hanes, Coca-Cola, Mars, Unilever, Nestle, Kimberly-Clark, Kellogg's, General Mills, and PepsiCo. Learn more about Dollar General at www.dollargeneral.com.
§ Performs transactions related to one or more HR specialties with a high degree of accuracy and strict adherence to written procedures.
§ Responds to incoming correspondence from employees or managers for all HR related inquiries. References company policies and procedures to ensure accuracy of response and to offer all available information. Determines and addresses any unstated needs. Recognizes when escalation of a situation is necessary. Records the details of each call. Maintains confidentiality of all HR related information.
§ Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees.
§ Responsible for handling any employment related administrative, data entry, reporting and reconciliation tasks as appropriate.
§ Utilizes a system to document details of inquiries to include transaction type, troubleshooting steps, database management, and steps taken to meet the customer's request. Utilizes the HRSS knowledgebase and case management system and other tools to actively manage caseload in accordance with team production goals and established quality standards.
§ Processes system exceptions (ePAS, RMS, Performance, TALX Hiring, Lawson).
§ Calculates retro pay. Corrects employee data history. Keeps documented procedures updated.
Knowledge, Skills & Abilities:
§ Knowledge of leave administration, benefits, and/or HR business processes preferred
§ Solid Microsoft Office software skills
§ Strong verbal and written communication skills
§ High organization skills
§ Ability to multi-task and work under pressure; ability to adapt to change
§ Good understanding of HR value chain
§ Knowledge of onboarding systems, payroll tax withholdings, ERP, and other vendor HR systems (such as performance management, applicant management)
Work Experience and/or Education:
High school diploma or equivalent. Minimum of 2 years of experience in an office environment, preferably in customer service or HR Shared Services.
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