Downtown Emergency Service Center Job - 31470757 | CareerArc
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Company: Downtown Emergency Service Center
Location: Seattle, WA
Career Level: Associate
Industries: Government, Nonprofit, Education


Days Off : Wednesday, Thursday

Pay Range : $18.76 - $20.64 per hour*
Shift Differential : $0.75 per hour for Night Shift (Included in Pay Range Above)*
Insurance Benefits: Medical, Dental, Life, Long-term Disability
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Location: International District/Downtown
Shift: Night

Part of a 24 hours a day, 7 days a week team of professionals providing emergency shelter and service navigation for unsheltered individuals experiencing homelessness. Service Coordinators manage day-to-day operations and assist clinical staff in engaging clients and providing services.


  • Facilitate basic day-to-day services in the Center, including managing the lobby office, client registration and intake, and access to storage, food, and other amenities.
  • Manage all building operations in the absence of Project Manager, Project Assistant, SC Supervisor, and clinical staff.
  • Manage client access to storage, food and other daily needs.
  • Provide assistance to and engagement with neighborhood stakeholders and businesses as assigned and appropriate; act as representative of DESC to neighbors about Navigation Center operations.
  • Provide case management aide services in conjunction with Case Managers and other program staff.
  • Register clients and document services provided during shift hours, in accordance with established procedures.
  • Outreach potential clients in the community, including encampment sites, as as-signed; facilitate transportation of referred clients to the Navigation Center.
  • Engage clients through creative, resourceful strategies which build trust and confidence.
  • Assist clinical staff in the coordination of services to clients.
  • Coordinate with program staff and external providers to ensure smooth client connection to services.
  • Coordinate with key partners and stakeholders, including the Navigation Team and the City of Seattle, to ensure smooth operations and communication.
  • Promote and maintain positive relationships with the surrounding neighborhood.
  • Maintain order, cleanliness, and communication.
  • Maintain safety and security by monitoring all general access areas and enforcing project rules.
  • Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
  • Document significant events involving clients and building operations in log; read log daily.
  • Actively participate in staff meetings and inservice trainings.
  • Other duties as assigned.


  • At least one year work experience in human services, preferably working with adults challenged by economic disadvantages, homelessness, mental illness and/or chemical dependency.
  • Basic understanding of homelessness and various characteristics of homeless adult population
  • Interest or experience in working with participants who are difficult to engage and refer to traditional programs.
  • Firm commitment to being part of innovative work in harm reduction and low barrier shelter provision.
  • Willingness to be flexible and work cooperatively with coworkers to accomplish all responsibilities of the team.
  • Ability to handle sensitive information with a high degree of professionalism.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.
  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.


  • BA in social or behavioral science.
  • Experience with the issues of mental illness and chemical dependency
  • Valid Washington State Driver's license, insurable driving record, and ability to drive agency van.
  • Bilingual (Spanish/English)

Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons, and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.


DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, sexual orientation, age, national origin, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Women and minorities are encouraged to apply.

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