Elwyn Job - 31496578 | CareerArc
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Company: Elwyn
Location: Philadelphia, PA
Career Level: Entry Level
Industries: Government, Nonprofit, Education


POSITION SUMMARY: The Quality Assurance Advisor provides ongoing guidance and support to ensure that the program continuously meets all regulatory, funding agency, and internal requirements. Additionally, the Quality Assurance Advisor works with the regional managers to assess operations, service delivery policies, procedures, and practices to ensure compliance. The Quality Assurance Advisor utilizes data-driven, solution-focused approach to decision-making for improvement for all aspects of service delivery and serves as an advisor to the Program Director providing ongoing feedback, data reporting, trend analytics and informing the decision-making process for continuous program improvement.


  • Monitor compliance with state and federal timelines and requirements outlined in Chapter 14, Part 300, Intellectual Disabilities Education Act (IDEA), School Based Access (SBAP), Family Educational Rights and Privacy Act (FERPA), including developing and implementing programmatic corrective action plans when necessary for both internal and external provider staff
  • Evaluate services to determine compliance with all regulations set forth by the Bureau of Early Intervention Services (BEIS) and the Office of Child Development and Early Learning (OCDEL); ensure that practices and priorities remain aligned with OCDEL's determination data elements and criteria
  • Analyze data provided by all Elwyn Early Learning Services regions looking at component parts to identify sources of deficit and implement regional and city-wide corrective action plans as needed; conduct trend analysis for all aspects of the service delivery process; work collaboratively with the Compliance department on obtaining required data reports, and ongoing data needs required to perform
  • Assist with strategic planning of service delivery activities in order to maximize utilization of resources and consistent implementation of quality services; analyze current work flow and work collaboratively with the regional manager(s) to implement restructuring plans to maximize efficiency
  • Assist with the development and implementation of internal and external fiscal, programmatic, and systemic policies and procedures
  • Assist in the development and implementation of professional development courses; may assist and deliver training to both internal and external staff
  • Provide support to regional managers in the implementation of city-wide initiatives and report program needs to Program Director and related personnel
  • Advise the Program Director and provide ongoing feedback, data reporting, trend analytics, and inform the decision-making process for continuous program improvement
  • Provide written reports outlining the results of programmatic monitoring activities, including analyzing data reports to determine root causes of insufficiencies and solutions for outstanding issues, completing programmatic and fiscal file reviews, and completion of observations of all aspects of service delivery
  • Perform on-site and off-site interviews/surveys of consumers, family members, advocates and staff to verify the quality of services delivered and make recommendations for improvement in service delivery
  • Conduct internal investigations and fraud audits; assist in the resolution of complaints received through Elwyn's Compliance Hotline and website
  • Review internal staff and provider caseloads and provide administrative team with formal and informal feedback related to compliance with caseload requirements and effective distribution of resources to facilitate systemic change; review inspections of physical sites, logs, and maintenance requests to ensure quality of programming as it pertains to compliance and quality service delivery
  • Informs the hiring process, makes data driven recommendations referral trends, resource issues, and staffing issues in order to remediate gaps in service delivery
  • Maintain current file of all regulatory standards and updates; maintain records of all compliance documentation and survey results
  • Maintain up to date knowledge of all regulations, communicate changes to the directors and keep all programming policies and procedures current
  • Maintain electronic Program Policies and Procedures Manual revising, and updating of policy documents as needed; ensure manual meets needs of all programs/departments in terms of policy, practice, and procedures related to program services; manual complies with all regulatory bodies
  • Perform other duties as assigned

IMMEDIATE SUPERVISOR: Associate Director, Early Learning Services


CONTACTS: Program Director, Regional Managers, Early Intervention Coordinators, Director of Compliance, provider agency staff and contractors, Philadelphia School District (PSD) representatives, Corporate Quality Improvement Department, and families of children served


  • Bachelor's degree in Education or related field, including but not limited to Early Childhood Education, Special Education, Speech and Communication, Social Work, and Human Services preferred; direct and relevant experience may be substituted for education
  • Three (3) years' experience working in Preschool Early Intervention field
  • Experience in quality control/assurance/improvement with knowledge of regulatory requirements preferred
  • Demonstrated ability to develop and implement strategic plans relative to program initiatives
  • Demonstrated ability to work with internal department managers and administrative team to revise procedures, work flow processes as needed to implement strategic plans
  • Demonstrated ability to interact with families and consumers and demonstrate excellent relationship building skills
  • Demonstrated ability to work effectively as part of a team
  • Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
  • Demonstrated strong attention to detail
  • Demonstrated strong time management and organizational skills
  • Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
  • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
  • Experience using/knowledge of electronic records preferred
  • Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record
  • Demonstrated ability to communicate ideas, suggestions, and plans effectively and concisely both verbally and in writing
  • Demonstrated knowledge and application of Chapter 14 and IDEA regulations in the development of policies, procedures and strategic plans
  • Demonstrated intermediate skill level in Microsoft Office applications, including MS Outlook, Word, Excel, Publisher and PowerPoint

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.


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