Emerson Electric Co Job - 40234306 | CareerArc
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Company: Emerson Electric Co
Location: Quezon City, NCR, Philippines
Career Level: Mid-Senior Level
Industries: Manufacturing, Engineering, Aerospace


At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.

Works as part of the Service Engineering team supporting our central telephony services, including:

  • Development of the Emerson Managed Telephony Service
  • Cisco Unified Call Managers clusters supporting in excess of 35000 extensions
  • SIP Trunking – Trunking both at a site level into carriers, cloud services and via our Global Dial Service
  • Related software applications including attendant console, self-provisioning tools, Cisco Emergency Responder and Expressways


  • Work with Engineering team to develop, test and build new releases to existing services to meet business requirements
  • Responsible for planning and optimization of Cisco unified messaging clients, and other related technologies
  • Design, configuration, implementation of integration/migration of new Cisco voice/video standards with client and mobile technologies
  • Design, staging, configuration, implementation, and support for VoIP installations as required
  • Provide our Operations Group with escalation support when required
  • Engaging vendor sales and technical contacts as required for knowledge and development of Unified Communications


  • Bachelor's Degree in Computer Science, Information Systems, or related field. Alternatively, commensurate work experience in lieu of degree.
  • Fluent in English
  • Strong background in implementing Infrastructure services such as voice, data networking, client computing, collaboration and end user support services

  • Development of Standard Operating Procedures
  • Experience with large-scale global IP Telephony deployments
  • Experience architecting and designing Cisco Voice Solutions
  • Experience working with business personnel to identify business challenges and providing solutions to those challenges
  • Experience developing proposals, designing solutions based on proposals, and documenting associated risks
  • Should have a strong understanding of process, candidate should be able to follow process or improve or create new process where it does not exist or may be beneficial
  • Required:

    Five (5) years' experience with the following:

  • Cisco Unity/Unified Messaging, Emergency Responder
  • CallManager / Unified Communications Manager (including Session Manager)
  • IPCC Enterprise / Unified Communications Contact Center / IPCC Express / IVR / CVP
  • Oracle/ACME Packet Session Border Controllers (SBC) or experience with other vendors
  • Cisco Expressway
  • Cisco Jabber / Webex Integration
  • Cisco Voice Gateways
  • Cisco Routers, Switches and Firewalls
  • Provider SIP Trunking


  • Cloud Based Contact Centers

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