Warranty Specialist Job Listing at Emerson in Cudahy, WI (Job ID 23004560)

Description

Under the direction of the Lifecycle Services Manager, the Warranty Specialist is a customer facing role requiring strong communication, mechanical and electrical problem-solving skills.  In addition to the responsibilities below, this position requires a highly motivated individual who can troubleshoot urgent, complex customer issues and drive improvement for internal processes.

AS A WARRANTY SPECIALIST, YOU WILL:

• Deliver a consistently high level of customer service so our customer's needs are exceeded.
• Receive incoming service calls and emails from customers and other department personnel. 
• Perform order entry and invoicing functions related to warranty claims.
• Prepare/authorize RMA's and purchase orders for service and warranty work.
• Review parts and equipment returned through the RMA process to determine root cause of failure, recommend warranty disposition, and create reports.
• Assist in formatting warranty procedures compatible with industry standards.  Coordinate with customers, distributors, end users, and Vilter sales personnel in implementing the procedures.
• Track service and warranty data to aid in cross-functional improvement.
• Be involved with Vilter training schools conducted for distributors and end users.
• Utilize Vilter's business software system to determine stock status, RMA information, open and closed order information, purchasing retrieval, parts lists for department matters, etc.
• Technical resource for customers (distributors, contractors and end users) in the smooth resolution of warranty claims, including installation, setup, operation, maintenance, and repair.
• Act as a technical resource to department personnel that are in-house and traveling Service Technicians.
• Ensure that all government and company requirements relating to safety, health, and the environment are strictly adhered to.
   

WHO YOU ARE:

You anticipate customer needs and provide services that excite customers. You find opportunities that benefit the customer. You display a positive outlook in good and bad times. You thrive on solving sophisticated challenges and building customer trust.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• Associate (AA) Degree in a technical field with 1 year experience working in a technical or manufacturing discipline or 3 or more years' experience working in a technical or manufacturing discipline in lieu of a degree.
• Strong mechanical background.
• Knowledgeable of basic machine shop equipment, hand tools, and industrial repair/maintenance techniques. 
• Excellent communication and customer service skills.
• Motivated, self-starter comfortable presenting in front of groups.
• Proficient in Microsoft Office Suite applications, including MS Word and Excel.
• Able to communicate technical concepts clearly and concisely both verbally and  in writing. 
• Able to understand and solve a wide variety of technical concepts with little guidance.
• Must be a team player, willing to learn from experienced staff and capable of introducing positive changes. 
• Ability to travel 10%.
• Fluent in written and spoken English.  
• Legal authorization to work within the United States – Sponsorship will not be provided for this role.
   

 PREFERRED EDUCATION, EXPERIENCE, & SKILLS:  

• Bachelor's Degree in Business, Administration, Engineering, or a technical field.
• Field Service or Repair Facility Experience.
• Experience with Vibration Analysis, Industrial Refrigeration, Industrial Chillers, HVAC, or Gas Compression.
• Bi-lingual (Spanish).
   

Schedule The facility works 24 hours a day and typically 5 days a week. Our core office hours range anywhere between 7 am – 5 pm and are flexible given we work together to best support business demands as well as the needs of our customers around the world.

Benefits

Emerson places a high value on ensuring employees have a good work-life balance. We provide access to a competitive benefits package, including the following: medical, dental, and vision coverage, life insurance, parental leave, 401k participation with a competitive match, tuition reimbursement, an onsite fitness center, and online wellness rewards program. Emerson also offers generous vacation and paid holidays.

About Our Business

The 150-year history of the Vilter brand tells a rich story of perseverance and drive to cultivate continuous innovation within the industrial refrigeration and gas compression industries. Vilter offers the latest products and solutions for industrial refrigerators and oil and gas compression. Approximately 235 employees work in Cudahy, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Cudahy location.

 Apply on company website