Enterprise Holdings Job - 31506517 | CareerArc
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Company: Enterprise Holdings
Location: Honolulu, HI
Career Level: Associate
Industries: Hospitality, Travel, Leisure

Description

Enterprise Rent-A-Carhas an excellent opportunity for a Part TimeCustomer Assistance Representative Sr.at the Outrigger Reef Waikiki location!

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support at our Waikiki resort location. This is a part-time position requiringavailability 30-39 hours/week which many include weekends and holidays.


Responsibilities:
  • Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns and check-ins
  • Assist management with daily Fleet Verification (VIF)
  • Manage GPS inventory (check-in, VIF)
  • Follow up with after-hours returns
  • Assist operations coordinator with shop cars and vehicle maintenance
  • Assist with processing switch-outs, writing damage reports etc.
  • Assist counter staff with completion of rental contracts
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


Qualifications:
  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required.
  • Must have a valid drivers license with no more than 3 moving violations in the last 3 years.
  • No drug or alcohol related convictions on driving record in the past 5 years (DUI/DWI).
  • Minimum 6 months experience handling basic customer service and office administration functions.
  • Must have a minimumof basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Aside from religious observance, must be able to work a part-time schedule of 30-39 hours a week which may include weekends, nights and holidays.


 Apply on company website