Essilor of America, inc. Job - 39468073 | CareerArc
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Company: Essilor of America, inc.
Location: Farmers Branch, TX
Career Level: Associate
Industries: Recruitment Agency, Staffing, Job Board

Description

Make Your Mark Helping Take Workforce Planning to the Next Level at a Global Industry Leader Enjoy a positive culture and growth-oriented environment at a mission-driven company If you complement your workforce planning experience with a strategic mindset and the creativity to develop new processes, this position offers you some great opportunities. You will:

  • Make an impact by becoming the subject matter expert in our new WFM tool (Calabrio) and designing tools and processes to ensure we make optimal use of it
  • Expand your experience as you support multiple customer service (and other) teams to leverage the data and drive strong performance
  • Gain broad exposure to people at various levels in our organization in a collaborative environment
  • Come on board at an exciting and dynamic time. Our 2018 merger with Luxottica has given us an unmatched global footprint in the eyewear industry, and is creating opportunities for proven performers
  • Join an organization with an employee-friendly culture that is driven by a threefold mission: Improving lives by improving sight, Innovating for better vision, and Reaching the 2.7 billion underserved
To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Workforce Analyst II opportunity, you will have:
  • An associate's degree; a bachelor's degree is strongly preferred
  • 3 to 5 years of experience with forecasting, scheduling, monitoring and reporting in a customer service call center environment
  • Experience with WFM software such as Verint/Blue Pumpkin, IEX, eWFM, Calabrio, Genesys, etc.
  • Experience building new WFM tools and functions is a big plus
  • Experience in designing and movement of agents into and out of complex agent groups
  • Excellent knowledge of scheduler, real time monitor methods and techniques
Improving Lives By Improving Sight. Essilor of America, Inc. is the leading manufacturer of eyeglass lenses in the United States, employs more than 10,000 people and operates the largest and most comprehensive optical laboratory network in the U.S. Essilor of America, Inc. is a subsidiary of Paris-based Essilor International. Essilor manufactures optical lenses under the Varilux, Crizal, Transitions, and other brands, and our products are worn by one billion people daily. Essilor has been on Forbes' list of the World's 100 Most Innovative Companies every year since 2010, and we ranked #62 out of 700 corporations awarded the title "Diversity Leader 2020" by the Financial Times.

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