Flik Job - 30854317 | CareerArc
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Company: Flik
Location: Boston, MA
Career Level: Mid-Senior Level
Industries: Food, Beverage


Posted Date: Nov 4, 2019

A Fresh Approach to Great Results.

At FLIK Hospitality Group we believe in great food, great service, and great people. As a leading corporate dining and hospitality company, we provide quality and nutritious meals with a wellness-first approach, reception services, and property management to over 800 locations nationwide. From respected law firms, financial institutions, professional athletics teams, K-12 independent schools, hotels and conference centers, and more, our approach to hospitality is rooted in our dedication to providing quality service to each and every one of our guests. We believe in seasonality in sourcing our ingredients and providing a customized approach to the culinary and hospitality needs of each client; our wellness first approach ensures our food supports healthy and delicious choices. Join our team today!

Job Summary

Working as an Audio Visual Manager, you are responsible for audio visual needs in a corporate conference center. Additionally, you will be responsible for the following:

Key Responsibilities:

  • The candidate must be able to problem solve to troubleshoot and provide solutions for presentation needs under high-pressure circumstances and conferences
  • Must have the ability to make immediate decisions in order to provide the client with an immediate solution without any downtime in client meetings
  • Supervise, motivate and train staff. Set up communication process including daily meetings, team meetings, communication log, etc.
  • Must be capable of managing own time, working within the broader IT department areas of responsibility
  • Work with state of the art Audio Visual conferencing equipment; including webcast and telephone conferencing
  • Oversee the management of daily operations for the conference rooms
  • Be able to upload and display PowerPoint presentations and slide shows
  • Coordinate with outside vendors to successfully execute large scale events
  • Schedule equipment and staff to cover the conference and events of the week ahead
  • speak with other technology providers to integrate services
  • Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction
  • Ensure room check inspections and regular preventative maintenance is performed on all equipment
  • Create proposals for new AV equipment, services, or staffing as requested or needed
  • To develop, evolve, compile and complete monthly and quarterly metrics and reports and business case analysis and scorecards
  • Identify continuous improvement processes for seamless customer service across both lines of business. Follow up on service challenges and take corrective action

Preferred Qualifications:

  • A Bachelor's Degree preferred
  • Minimum of four years' work experience in an audio visual manager or supervisor role
  • CTS Certification a plus
  • Advanced knowledge of integrated AV systems, inclusive, but not limited to: data projection, audio, video conferencing, Crestron, Tanberg, Clear one, Extron, AT&T Connect, Cisco systems
  • Proactive mindset to anticipate and support changes in our business
  • Superior quantitative, oral and written communications and problem-solving/strategizing skills
  • Conformity to the highest standards of personal integrity and ethical behavior
  • Exceptional customer service abilities
  • Competent in MS applications - Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, and Outlook
  • Membership & participation in professional organizations
  • This is a hands-on job requiring both management skills and technical skills
  • Ability to move conference room tables, chairs and lift 50 pounds as needed

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 340307




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