FOX Job - 35058741 | CareerArc
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Company: FOX
Location: Elkhart, IN
Career Level: Associate
Industries: Automotive, Motor Vehicle, Dealers

Description

Position Responsibilities:

The Customer Service Representative will support our Service and Warranty Department with incoming warranty and part calls, daily invoicing of warranty claims, packaging and sending needed parts and components, troubleshooting performance issues with dealerships and inventory prep when needed

Responsibilities Include but not limited to:

• Answer incoming calls for warranty and parts
• Daily invoicing in our ESP/Oracle System
• Troubleshoot performance part issues
• Open and manage multiple warranty claims and related paperwork
• Inventory prep (semi-annual)
• Field customer phone calls and emails
• Other related duties as assigned

Specific Knowledge, Skills, Abilities and Competencies: 

Team Player with a strong desire to succeed and commitment to excellence
Must possess strong verbal and written communication skills
Immense attention to detail and organization skills
High proficiency and experience using Microsoft Office, specifically Excel
Ability to multitask

Position Qualifications:

Education: 

High School Diploma or Equivalent

Experience: 

4+ years experience in customer service preferred

 


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