FOX Job - 41306641 | CareerArc
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Company: FOX
Location: Duluth, GA
Career Level: Associate
Industries: Automotive, Motor Vehicle, Dealers


What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

Responsible for provisioning, installing, and the monitoring of PC and server based security software systems utilized by the company. Participates in researching security issues / anomalies and performs remediation as appropriate. Assists in security planning and system design, complex problem resolution and in the development and documentation of procedures.

Position Responsibilities:

  • Monitor security systems for alerts/issues. Resolve and/or escalate open items to the supervisor as needed.
  • Coordinate monthly meetings with external security providers.
  • Support daily security operations; this includes evaluation of system use, monitoring response time and serving as primary support for detection and correction of operational problems.
  • Support installation of client and server security software including patching and image development.
  • Assist in research, design, technical review, and implementation for collaboration and security offerings such as PAAS and SAAS systems 
  • Troubleshooting or assists other users with troubleshooting the technical problems associated with security services 
  • Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hours support. (both remote and onsite)
  • Provide help desk support, and properly escalate unresolved security related inquiries to the next level of support or appropriate vendors.
  • Assists management in the control, establishment, and enforcement of security for network and infrastructure technology, desktops, and end-users.
  • Document internal procedures consistent with policy requirements.
  • Maintain working relationships with IT cloud partners to support current and future business needs.

Specific Knowledge, Skills or Abilities Required:

  • Strong knowledge of leading security information and event management tools
  • Strong attention to detail and communication skills
  • General knowledge of Microsoft Azure Cloud Computing Services
  • Ability to analyze complex technical needs, build project plans and oversee implementation with user impact and systems availability as top priorities
  • Understanding of Active Directory & domain architecture, DHCP, DNS, file and print server functions


  • Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
  • Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
  • Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.  
  • Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
  • Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
  • Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees' development.

Position Qualifications:


HS diploma or equivalent

Bachelor's degree in Information Technology or related area preferred


3+ years of collaborative system support experience

Work Environment and Physical Requirements:

Office Environment

Ability to sit for long periods of time

Vision abilities required to validate and enter data on computer

May lift up to 20 lbs.

Disclaimer:  This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions. 

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs –on merit and the principles of equal employment opportunity.

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